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Post by cherry201 on Jan 5, 2015 13:09:58 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jan 9, 2015 7:42:34 GMT -8
Sorry for the delay; had a bad winter stom here that knocked the Internet out for days.
You may want to read carefully all of this message first before starting the steps. NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemDownload the script file that is attached by right clicking on it and selecting "Save Target As..." or "Save Link As ...." (depends on the browser you are using). Please make sure that the file type is set as Text File and the files name is Fixlist.txt , have it on the Desktop, so that fixlist.txt is next to FRST64.exe, DO NOT DRAG AND DROP to download the script, it won't work properly for FRST.The script tells FRST what to do. Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..."When the tool opens click Yes to disclaimer. (if it still does) Press the Fix button just once and wait. The script will be processed and your system restarted to complete the removal / breakage of the malware. The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste) Attachments:Fixlist.txt (103 B)
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Post by cherry201 on Jan 12, 2015 7:17:56 GMT -8
I got your last message late Friday afternoon. I started running the scan but it was taking a while so I decided to let it run over the weekend expecting it to be done when I came back to the office on Monday morning. However, it looks like the scanning froze. I also had a pop up window from AVG stating that several threats were blocked. I did nothing with that (did not remove threats) and have attached a Print Screen shot of it for you to look at.
wikisend.com/download/211972/Print Screen.docx
Please advise. Thanks so much!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jan 12, 2015 7:40:46 GMT -8
A reboot of your system should clear the problems that AVG located. After that, please run the Fixlist scan once again (it should run much faster this time).
The scan may have stumbled on removing Temporary files, especially if there is a large amount of them.
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Post by cherry201 on Jan 12, 2015 11:35:39 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jan 12, 2015 21:44:57 GMT -8
If you did not do so at the send of its scan, please uninstall ESET Online Scanner at this time. Next, we need to remove the tools we've used during cleaning your machine. [/a] Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless Quads wants something else done, you are done and free to go.Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
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Post by cherry201 on Jan 13, 2015 7:36:22 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jan 13, 2015 19:12:37 GMT -8
You're welcome and have great New Year! Surf Safely!
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