|
Post by torgohype on Jan 26, 2015 14:47:20 GMT -8
I believe I may have malware given that I have seen system slowdown and COM Surrogate in my task manager. I have run Norton and it did not locate it. Please need help removing this.
Windows 8.1 Machine
Thanks in advance Matt
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Jan 26, 2015 15:28:36 GMT -8
32-bit or 64-bit?
Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
|
|
|
Post by torgohype on Jan 26, 2015 17:12:30 GMT -8
Thank you. Yes I confirm I have read the post fully. The OS is 64bit.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 26, 2015 21:16:24 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
|
|
|
Post by torgohype on Jan 27, 2015 7:31:14 GMT -8
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 27, 2015 16:58:56 GMT -8
It looks like no Poweliks though For the Poweliks items only While logged into the affected user accountPlease download Powelikscleaner (by ESET) and save it to your Desktop. Double-click the to start the tool. Read the terms of the End-user license agreement and click Agree if you agree to them. The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it. If Poweliks was detected " Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC. Quads
|
|
|
Post by torgohype on Jan 27, 2015 18:32:47 GMT -8
Thank you. Just ran and received the attached message that there was no infection found. Does this mean I am in the clear and there is no issue? Thanks Matt Attachments:
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 27, 2015 18:50:55 GMT -8
You only appear to have PUP's Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
|
|
|
Post by torgohype on Jan 28, 2015 0:08:30 GMT -8
Thank you I download it and ran the scan. Attached is the log. Attachments:AdwCleanerR0.txt (3.25 KB)
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 28, 2015 0:14:33 GMT -8
You do have to remember dllhost.exe is legit and is also at times used by legit programs and even Windows from time to time a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
|
|