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Post by htgawm on Feb 23, 2015 21:57:17 GMT -8
hi guys. I have a virus. says my files are encrypted by cbt-locker. I have windows 7 and its 64 I think can you please help me?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 23, 2015 22:36:49 GMT -8
The encryption can not be reversed, it is too strong, The files encrypted as gone in terms of being useless now. and someone also needs better smarts when going around the internet.
Quads
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Post by htgawm on Feb 23, 2015 22:49:53 GMT -8
I am volunteer at a critter care wildlife and i work at the greater Vancouver zoo. I go on craigslist to see if people are willing to donate or exchange items that we could use. i opened a listing and this is what i got. how do you avoid this? maybe i should stay off craigslist then. so anyways, I just want to confirm. you are saying there is nothing you can do and all my "encrypted" files are gone? I've lost everything?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 23, 2015 23:02:31 GMT -8
The Ransomcrypt itself can be removed (the actual Malware) but the personal file types that have been encrypted can not be decrypted by removalists by bruste force the encryption algorithm is too great.
Your backup drives (with personal files on) should not be connected to the Computer until after the Ransomcrypt is removed otherwise id the files for the Ransomcrypt are running they may detect and encrypt the files on the Backup drives when the drive is plugged in.
Quads
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Post by htgawm on Feb 23, 2015 23:09:42 GMT -8
are you able to remove the actual malware for me then?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 23, 2015 23:30:10 GMT -8
It can be done, just remember world time zones.
At least you can say you have seen the difference between the 2 Ransom types you have had, your old thread was for ICE, which was a Ransomlock,
Ransomlock, locks the system at some way so that the user can use the system until Ransom paid.
Ransomcrypt, Encrypts files (usually personal file types), and asks for Ransom so the the files are decrypted (if the bad guys are then true to their word)
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 24, 2015 15:41:22 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
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Post by htgawm on Feb 24, 2015 22:13:35 GMT -8
I have read and understood your instructions. I have a window 7 64bit thank you
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 24, 2015 22:34:57 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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Post by htgawm on Feb 25, 2015 10:46:19 GMT -8
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