dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 23, 2015 13:15:21 GMT -8
You did fine; IE is not an installed program but part of the OS. You will find some updates / fixes to IE in the View Installed Updates under the Programs and Features section of Control Panel. Read carefullyDownload Adwcleaner from here to your desktop and run a scan. You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning). It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a LogFile button in the middle of the main window; click that and it will make the log file. Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions). ONE SCAN ONLY, PLEASEAttach or paste the log back here for review and further instructions. Thanks.
|
|
|
Post by moudihammoudi on May 25, 2015 9:06:23 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 25, 2015 19:53:50 GMT -8
FIRSTPlease run AdwCleaner again (if you don't have it running from the last scan) and a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done). b) Make sure in your case all the items under each TAB are ticked / checked then. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted. d) It should create a new log afterwards (with S0 in the name). e) Please attach or copy the log into your reply here. SECONDMalwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Save results > link in the bottom right hand corner and select the Text file(*.txt) from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
|
|
|
Post by moudihammoudi on May 26, 2015 11:17:32 GMT -8
I had stared a scan with adwcleaner but it was interrupted with a power shortage issue due to a hardware fault. I did another scan as soon as i had repaired my laptop and saved the SO file. I don't know if this has any relevance to the final results but just sharing the info to be on the safe side. attached are both files as requested. Again, many thanks and really appreciate your follow up.
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 26, 2015 12:26:06 GMT -8
Usually I would have you do another scan here but I feel we need to clean up this AV situation on your system.
You have both Kaspersky and AVG installed on your system. Why is that and which one do you want to keep?
|
|
|
Post by moudihammoudi on May 27, 2015 23:58:07 GMT -8
I donwloaded both out of desperation. I don't care which one to keep, any you recommend?
|
|
|
Post by moudihammoudi on May 28, 2015 4:36:23 GMT -8
Laptop is not recognizing any USB now, and volume is gone. Can this be related to any protection software we had downloaded?
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 28, 2015 13:16:30 GMT -8
I donwloaded both out of desperation. I don't care which one to keep, any you recommend? For the time being, keep the one that is working and not expired. I believe that is AVG so uninstall Kaspersky, reboot your system. This should not have anything to do with the tools we have used so far. Can you not access any files on a USB stick / drive? Does it fix itself if you reboot the system?
|
|
|
Post by moudihammoudi on May 28, 2015 22:50:37 GMT -8
Left with AVG only.
after the uninstall, system was rebooted but still no volume and cannot recognize a USB.
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 29, 2015 10:27:44 GMT -8
Please download Farbar Service Scanner to your desktop and double click on the file to run it. [/b] Windows FirewallSystem RestoreSecurity CenterWindows UpdateWindows DefenderOther Services[/ul] Press " Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. [/ul] Please download MiniToolBox, save it to your desktop and run it. Checkmark the following checkboxes: Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
|
|