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Post by avidtr on Jul 1, 2014 8:17:50 GMT -8
Attachment DeletedHello Quads. Log, generated from Report button, as directed. At the end of the Scan AdwCleaner had message "Pending. Please uncheck elements you don't want to remove." I did not take any action and just closed the program. Thank you again.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 1, 2014 9:56:14 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure in your case all the items under each TAB are ticked / checked then. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by avidtr on Jul 1, 2014 11:36:24 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 1, 2014 14:23:48 GMT -8
Now logging out of the Admin account, Log into the Limited (kerrsull) account. Then do the same with Adwcleaner. This means that any leftover HKU registry keys that are for the kerrsull account become HKCU for Adwcleaner. Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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Post by avidtr on Jul 1, 2014 15:21:43 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 1, 2014 15:29:21 GMT -8
OK, now we will see what happens with this test Go back to the Admin (Owner) account Download the Free Malwarebytes from here www.malwarebytes.org/downloads/ it is the first in the list of programs to download make sure on the install that Malwarebytes (MBAM) stays as Free not a trial. NOTE: There are reports though that MBAM won't start, crashes after an update or won't update over the last 3 - 4 days,
Quads
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Post by avidtr on Jul 2, 2014 8:07:58 GMT -8
Attachment DeletedHi Quads. Free Malwarebytes ran and I did scan. Please see (exported) results file. I did not take any Action, such as quarantine, until further direction from you. By the way, Malwarebytes did not run for me at the start of this problem, before contacting you. So definite progress! Thanks again.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 2, 2014 10:37:38 GMT -8
That is why I did the test with MBAM, as I remember what was said in your first message On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave The AV enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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Post by avidtr on Jul 2, 2014 14:23:15 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 2, 2014 19:50:04 GMT -8
Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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