[ti]SOLVED[/ti]Possible Kotver

northernjb
New Helpee

Posts: 16

[ti]SOLVED[/ti]Possible Kotver Oct 16, 2016 15:05:34 GMT -8

Post by northernjb on Oct 16, 2016 15:05:34 GMT -8

I use Norton 360 for anti-virus. During a scan it came back and indicated I had the Totver virus that it could not resolve and to manually remove it.
Created a restore point and ran Norton Power Eraser (should not have run that) after it completed and rebooted, an jscript error message appeared (closed that out and continued).
Reran scan still came back with Totver issue. Before scan indicated the virus, I noticed that Firefox was running slowly.

Did not use PC for a few days, once I did I restored PC with the restore point I created before I ran the Power Eraser. The jscript error message no longer appeared after restart.
Updated Norton 360 for updates, and reran full scan, it came back clean.
So currently I do not know if there is still a virus, it seems there should be being I restored with the restore point?

Windows 7 Professional - Service pack 1, 64-bit
Mostly use Firefox for internet.

FRST.txt (30.84 KB)
wikisend.com/download/756140/Addition.txt

Last Edit: Oct 25, 2016 21:47:57 GMT -8 by dbrisen

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Possible Kotver Oct 16, 2016 23:10:06 GMT -8

Post by dbrisen on Oct 16, 2016 23:10:06 GMT -8

Wonder why it doesn't show in Norton? The malware is actually in your system twice but I believe this will break it free and we can remove it.

FIRST >>>>

Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):

Coupon Printer for Windows

To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.

Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.

SECOND >>>>

Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt

Start
CreateRestorePoint:
CloseProcesses:
HKLM-x32\...\Run: [] => [X]
Startup: C:\Users\Jim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\e36548.lnk [2016-05-04]
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM -> {91E0A5B2-AAA3-40AA-8521-855EF422DF26} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us1-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM-x32 -> {91E0A5B2-AAA3-40AA-8521-855EF422DF26} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us1-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000 -> {91E0A5B2-AAA3-40AA-8521-855EF422DF26} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us1-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
FF DefaultSearchEngine.US: Mozilla\Firefox\Profiles\gz5u7t2m.default-1439588352693 -> Google
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll [2015-09-18] (Coupons, Inc.)
C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.6.758\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Users\Jim\AppData\Local\Google\Chrome\Application\53.0.2785.143\pdf.dll => No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll => No File
CHR Plugin: (Google Update) - C:\Users\Jim\AppData\Local\Google\Update\1.3.26.9\npGoogleUpdate3.dll => No File
CHR Plugin: (Shockwave Flash) - C:\windows\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_235.dll => No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll => No File
CHR Extension: (Google Search) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-11-04]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-24]
R2 CouponPrinterService; C:\Program Files (x86)\Coupons\CouponPrinterService.exe [1413736 2015-09-18] (Coupons.com Inc.)
CustomCLSID: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Jim\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\Jim\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll => No File
Shortcut: C:\Users\Jim\AppData\Local\6be39d\8a477f.lnk -> C:\Users\Jim\AppData\Local\6be39d\131073.bat ()
IE trusted site: HKU\.DEFAULT\...\clonewarsadventures.com -> clonewarsadventures.com
IE trusted site: HKU\.DEFAULT\...\freerealms.com -> freerealms.com
IE trusted site: HKU\.DEFAULT\...\soe.com -> soe.com
IE trusted site: HKU\.DEFAULT\...\sony.com -> sony.com
IE trusted site: HKU\S-1-5-19\...\clonewarsadventures.com -> clonewarsadventures.com
IE trusted site: HKU\S-1-5-19\...\freerealms.com -> freerealms.com
IE trusted site: HKU\S-1-5-19\...\soe.com -> soe.com
IE trusted site: HKU\S-1-5-19\...\sony.com -> sony.com
IE trusted site: HKU\S-1-5-20\...\clonewarsadventures.com -> clonewarsadventures.com
IE trusted site: HKU\S-1-5-20\...\freerealms.com -> freerealms.com
IE trusted site: HKU\S-1-5-20\...\soe.com -> soe.com
IE trusted site: HKU\S-1-5-20\...\sony.com -> sony.com
IE trusted site: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\clonewarsadventures.com -> clonewarsadventures.com
IE trusted site: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\freerealms.com -> freerealms.com
IE trusted site: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\soe.com -> soe.com
IE trusted site: HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\sony.com -> sony.com
MSCONFIG\startupreg: Adobe ARM => "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
MSCONFIG\startupreg: APSDaemon => "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
MSCONFIG\startupreg: Google Update => "C:\Users\Jim\AppData\Local\Google\Update\GoogleUpdate.exe" /c
MSCONFIG\startupreg: iTunesHelper => "C:\Program Files\iTunes\iTunesHelper.exe"
MSCONFIG\startupreg: PDF Complete => C:\Program Files (x86)\PDF Complete\pdfsty.exe
MSCONFIG\startupreg: Raptr => C:\PROGRA~2\Raptr\raptrstub.exe --startup
MSCONFIG\startupreg: Razer Synapse => "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
MSCONFIG\startupreg: swg => "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\Run: [**635a1d73<*>] => mshta javascript:nH9QeyBnY="wLNSp7";z4g=new%20ActiveXObject("WScript.Shell");oMPU9WMhJ0="FBAO7r";Ass9B=z4g.RegRead("HKCU\\software\\132c45b844\\c0f8fdae");PYTax9B="bD";eval(Ass9B);i81vCnvFJw="G29DRARZ (the data entry has 3 more characters). <===== ATTENTION (Value Name with invalid characters)
HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\...\Run: [**dd25bc5e<*>] => "C:\Users\Jim\AppData\Local\6be39d\8a477f.lnk" <===== ATTENTION (Value Name with invalid characters)
HKU\S-1-5-21-2888997867-1359300338-3302655838-1000\Software\Classes\23b9a9: mshta "javascript:Zyr1yPPHw="4en6LnMF";K7Z8=new ActiveXObject("WScript.Shell");KN0NzLbe="o76lWvrmk";VSQ9O=K7Z8.RegRead("HKCU\\software\\132c45b844\\c0f8fdae");XGpQPrq6t="p6z";eval(VSQ9O);TeEeR1v="8";" <===== ATTENTION
DeleteKey: HKCU\\software\\132c45b844
C:\Users\Jim\AppData\Local\6be39d
C:\Program Files (x86)\Coupons
cmd: ipconfig /flushdns
cmd: netsh advfirewall reset
cmd: netsh advfirewall set allprofiles state on
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: bitsadmin /reset /allusers
RemoveProxy:
EmptyTemp:
Reboot:
end

NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

LAST >>>>

How is your system running now?
Did the uninstall(s) have any problems?
Please post the Fixlog.txt log file (you don't have to use wikisend.com for this file).

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

northernjb New Helpee Posts: 16	[ti]SOLVED[/ti]Possible Kotver Oct 17, 2016 15:26:15 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by northernjb on Oct 17, 2016 15:26:15 GMT -8 System seems to be running better, pages in Firefox are loading faster. When idle the CPU usage is around 12%, with just the svchost.exe running. The uninstalls did not have any problems. Fixlog.txt (15.08 KB)

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Possible Kotver Oct 17, 2016 21:19:48 GMT -8

Post by dbrisen on Oct 17, 2016 21:19:48 GMT -8

FIRST >>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.

SECOND >>>>

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:

Click the Scan button and wait for the scan to finish.

After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.

Click the Clean button.

Everything checked will be deleted.

When the program has finished cleaning a report appears.

Once done it will ask to reboot, allow this

On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt

Optional:
NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

LAST >>>>

Malwarebytes' Anti-Malware
Please download the latest version of Malwarebytes' Anti-Malware from Here.

Double Click on the mbam-setup.exe file to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link

Once the program has loaded and updated, select "Scan Now >>" to start the scan.

The scan may take some time to finish, so please be patient.

If any malware is found, you will be presented with a screen like the one below.

If any malware is found, make sure that everything is checked, and click Remove Selected.
When the scan is complete, click View detailed log >> to view the results.
The report screen will open.
At the bottom click on Export and select as txt file, save the file to your desktop and click OK. When the export is complete, select OPEN.
The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply.

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

northernjb
New Helpee

Posts: 16

[ti]SOLVED[/ti]Possible Kotver Oct 18, 2016 14:19:47 GMT -8

Post by northernjb on Oct 18, 2016 14:19:47 GMT -8

<<<<<<<< First >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Professional x64
Ran by Jim (Administrator) on Tue 10/18/2016 at 15:36:42.74
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 23

Successfully deleted: C:\Users\Jim\AppData\Local\{241BB14E-337D-4389-AD98-A01E622137BB} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{26B3FACD-A79F-49F3-90B1-3A97AC3CA740} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{3ED4B888-1D02-4D09-A8DD-8DC352F97109} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{4E243067-B470-4B5A-8375-20B75D3E4E05} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{7A4385D0-68DD-4639-B247-2F84D271ABFF} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{97C086A6-BC64-434B-8655-C49454096B9E} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{9DE12810-F418-4200-B206-A6B460915DB2} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{AFCDB100-A902-4942-9D5C-19DB35124D1B} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{B3E3AA5C-F292-4147-88C7-AF4D23729B89} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{B69136B7-2FE9-4A08-A521-67D2075D1FE7} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{B7796D8C-E710-461A-B38A-B1656F3AE6ED} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{DBED9F8B-3B98-49B1-BF6A-FB778D5AE157} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\{DBF13A0B-F7E5-4C10-A733-4A04F37ECD4B} (Empty Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\tempdir (Folder)
Successfully deleted: C:\Users\Jim\AppData\Roaming\Mozilla\Firefox\Profiles\gz5u7t2m.default-1439588352693\searchplugins\norton-safe-search.xml (File)
Successfully deleted: C:\Users\Jim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1JB058P2 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7Y2MX651 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B1ZS4MK2 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Jim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VRZ4SOPH (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1JB058P2 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7Y2MX651 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B1ZS4MK2 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VRZ4SOPH (Temporary Internet Files Folder)

Registry: 1

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} (Registry Key)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 10/18/2016 at 15:39:50.07
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

<<<<<<<<<< Second >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

# AdwCleaner v6.021 - Logfile created 18/10/2016 at 15:57:31
# Updated on 06/10/2016 by ToolsLib
# Database : 2016-10-16.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : Jim - HPHOME
# Running from : C:\Users\Jim\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}

***** [ Web browsers ] *****

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1742 Bytes] - [18/10/2016 15:57:31]
C:\AdwCleaner\AdwCleaner[S0].txt - [1995 Bytes] - [18/10/2016 15:56:20]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1888 Bytes] ##########

<<<<<<<< Last >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

After clicking "Remove Selected" I did not see a "view detailed log" to select, so I went to the history log for the information below, I hope that includes what you want to see! Also the folder and file looks to be put in "Quarantine" and not fully deleted, which it does give the option to do.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/18/2016
Scan Time: 4:16 PM
Logfile: Malscan.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.10.18.13
Rootkit Database: v2016.09.26.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jim

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 332079
Time Elapsed: 7 min, 55 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}, Quarantined, [ebcafe9c3169d95d34e56b3f3ec406fa],

Files: 1
Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\8afc49b02429a, Quarantined, [ebcafe9c3169d95d34e56b3f3ec406fa],

Physical Sectors: 0
(No malicious items detected)

(end)

<<<<<<< FYI >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

The window that showed for your following instruction came back with the "Enable free trial of Malwarebytes Anti-Malware Premium" instead of "Update Malwarebytes Anti-Malware", but it did go into the update mode immediately, once the next window opened, when finish was clicked.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Possible Kotver Oct 18, 2016 21:34:58 GMT -8

Post by dbrisen on Oct 18, 2016 21:34:58 GMT -8

Thank you for the logs and the information about the Malwarebytes installation. They have updated MBAM so that even the Premium version does not interfere with Norton now; good to know.

I also choose these tools because they use quarantine instead of deleting items directly; that way we can retrieve an item if needed. In this case, however, please delete from quarantine the items there as these will never be needed again.

How is your system running now?

Last Edit: Oct 18, 2016 21:37:50 GMT -8 by dbrisen

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

northernjb New Helpee Posts: 16	[ti]SOLVED[/ti]Possible Kotver Oct 19, 2016 19:05:54 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by northernjb on Oct 19, 2016 19:05:54 GMT -8 Seems to be running fine, except on websites with ads, then loading slows down quite a bit.

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Possible Kotver Oct 19, 2016 22:25:49 GMT -8

Post by dbrisen on Oct 19, 2016 22:25:49 GMT -8

That is most likely the web filter in Malwarebytes. You can disable that and the real time protection in Malwarebytes (this will leave it as a stand alone manual scanner, which is also fine) to see if that improves the browser performance.

Any other items of note?

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

northernjb New Helpee Posts: 16	[ti]SOLVED[/ti]Possible Kotver Oct 24, 2016 14:50:57 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by northernjb on Oct 24, 2016 14:50:57 GMT -8 No further issues, everything has been running fine.

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Possible Kotver Oct 24, 2016 21:53:55 GMT -8

Post by dbrisen on Oct 24, 2016 21:53:55 GMT -8

Great!! Let's get our tools cleaned up and you on your way ....

We need to remove the tools we've used during the cleaning of your machine.

[/a] or here
Ensure the following is ticked:
Remove disinfection tools
Create registry backup
Purge system restore
[/ul]

Then click Run. The program will run for a few moments and then notepad will open with a log.

Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process.

Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.

Final words from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here.

Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and uBlock Origin add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

[ti]SOLVED[/ti]Possible Kotver

Post by northernjb on Oct 16, 2016 15:05:34 GMT -8

Post by dbrisen on Oct 16, 2016 23:10:06 GMT -8

Post by northernjb on Oct 17, 2016 15:26:15 GMT -8

Post by dbrisen on Oct 17, 2016 21:19:48 GMT -8

Post by northernjb on Oct 18, 2016 14:19:47 GMT -8

Post by dbrisen on Oct 18, 2016 21:34:58 GMT -8

Post by northernjb on Oct 19, 2016 19:05:54 GMT -8

Post by dbrisen on Oct 19, 2016 22:25:49 GMT -8

Post by northernjb on Oct 24, 2016 14:50:57 GMT -8

Post by dbrisen on Oct 24, 2016 21:53:55 GMT -8