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Post by michael5555 on Oct 19, 2016 16:41:08 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 19, 2016 22:18:25 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): QuickTime 7To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). Any questions?
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