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Post by joelle68 on Nov 8, 2016 8:11:36 GMT -8
I also have this Trojan. Can you please help? I have Windows 10 home and Norton 360. Like someone else posted, Norton pops up, says a threat is detected and after "fixing" it says I need to restart. Happens over and over. Also get error messages every time I open Adobe Acrobat Reader, won't run correctly. I use firefox browser. I got this trojan from clicking on a security threat pop up masquerading as a firefox update for security threat. Please note I'm not all that tech savvy. Here are my files. wikisend.com/download/242146/Addition.txtwikisend.com/download/202490/FRST.txt
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 8, 2016 8:58:52 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Hulu Desktop QuickTime 7To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>Please download Malwarebytes Anti-Rootkit from here- Unzip the contents to a folder in a convenient location.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Click on the Cleanup button to remove any threats and reboot if prompted to do so.
- Wait while the system shuts down and the cleanup process is performed.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .
[/ul] INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). The MBAR log files. Any questions?
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Post by joelle68 on Nov 8, 2016 11:58:59 GMT -8
Correction - I have not followed you're instructions yet, I have Office 2010 on here not Office 365. Shall I still proceed?
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Post by joelle68 on Nov 8, 2016 12:37:56 GMT -8
Okay I went ahead and followed the instructions. Here is fixlog. Fixlog.txt (32.18 KB) Did scan and cleaning once, Malware removed. Restarted and rescanned and no more Malware was found. Here are the 2 logs mbar-log.txt and system-log.txt mbar-log-2016-11-08 15-44-21.txt (24 KB) system-log.txt (330.5 KB) I hope I did this correctly, thank you again.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 8, 2016 22:20:44 GMT -8
How is your system running now? Why did you think there was something about Office365 in my instructions?
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