|
Post by cldudley on Jan 28, 2017 6:19:55 GMT -8
Norton has identified this infection on my windows 10 system but cannot remove it. I read previous threads and have attached my frst.txt and provided a wikisend.com link for the addition.txt file. Please instruct.
wikisend.com/download/797932/Addition.txt Attachments:FRST.txt (48.69 KB)
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Jan 29, 2017 18:20:01 GMT -8
Thank you for the logs. Sorry for the delay in replying but sometimes my weekends get busy. FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Coupon Printer for WindowsTo do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>Please download Malwarebytes Anti-Rootkit from here- Unzip the contents to a folder in a convenient location.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Click on the Cleanup button to remove any threats and reboot if prompted to do so.
- Wait while the system shuts down and the cleanup process is performed.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .
[/ul] INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). The MBAR-log.txt and system-log.txt files. Any questions?
|
|
|
Post by cldudley on Jan 30, 2017 8:26:24 GMT -8
Thank you so much! It appears to have worked. System is running well. The uninstall worked easily and everything went well until I tried to run the mbar.exe. The file started running and then very quickly stopped responding. I tried the cancel button, the close button as well as task manager to get out of it. When none of those would work, I tried restarting my computer which would not work either. I had to unplug (I know a big no-no) and restart that way. When I tried to run the second time it worked just fine. I have attached the three text files that you requested. Thank you again for all your help!
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Jan 31, 2017 8:05:23 GMT -8
Great to hear! It does look like MBAR found an unexpected adware program so that may be why it 'hung' the system. Anyway, let's take a look to see if anything else is lurking in the corners (so to speak) .... FIRST >>>>Junkware Removal ToolPlease download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.SECOND >>>>AdwCleaner by XplodeDownload AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers.Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console: Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txtOptional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
|
|