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Post by johnny27johnny on Jan 29, 2017 10:15:49 GMT -8
Hi, Thank you for taking the time to read this and for hopefully helping. My computer has suddenly become very slow, and the CPU usage graph seems to spike sporadically, as well as multiple Chrome.exe processes running. Here are the links to the FRST.txt and Addition.txt files: FRST.txtAddition.txtAny help would be much appreciated. Kind regards, Johnny |
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Jan 29, 2017 19:13:32 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Amazon Assistant
MyFreeCodec
QuickTime 7
VideoDownloaderUltimateTo do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). Any questions?
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Post by johnny27johnny on Jan 30, 2017 1:54:37 GMT -8
Hi, Many thanks for your help! My computer seems a lot faster now. The uninstalls took quite a while, but all of those programs are gone now. Here is the wikisend link (it wouldnt let me attach file the directly) Fixlog.txt Just out of interest was the malware in the programs you told me to uninstall? And what did the fix do? I'm just curious now, because was such a precise response... Many thanks once again! Kind regards, Johnny |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jan 31, 2017 7:39:48 GMT -8
The Amazon app and the VideoDownloader were two adware programs on your system. QuickTime 7 is no longer being updated by Apple and does have some vulnerabilities. I did not find direct evidence of Powerliks but we will keep searching for now. FIRST >>>>Junkware Removal ToolPlease download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.SECOND >>>>AdwCleaner by XplodeDownload AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers.Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console:  Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this  On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txtOptional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it. |
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Post by johnny27johnny on Feb 1, 2017 5:08:15 GMT -8
Hi, I have completed the last 2 steps and have attached the 2 logs: JRT.txt (19.69 KB) AdwCleanerC0.txt (24.21 KB) Computer does seem faster now, do you reckon its completely clean? Many thanks again for your help. Kind regards, Alex |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Feb 1, 2017 8:02:17 GMT -8
Your logs look great and it is time to get you on your way. Let's clean our tools off the system and get a good reference point set ... We need to remove the tools we've used during the cleaning of your machine. [/a] or hereEnsure the following is ticked: - Remove disinfection tools
- Create registry backup
- Purge system restore
[/ul]  Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.Final words from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time. === options ====Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here. Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week. Lastly, if you use Firefox as your main web browser, consider adding the NoScript and uBlock Origin add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view. You may also find some information and tips at this thread: How did I get infected in the first place?and COMPUTER SECURITY - a short quide to staying safer online
I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!! |
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