Trojan.kotverlgm2 keeps coming back

huggyman New Helpee Posts: 4	Trojan.kotverlgm2 keeps coming back Jan 30, 2017 13:23:47 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by huggyman on Jan 30, 2017 13:23:47 GMT -8 Help!. My Norton announces that it has fixed the problem of trojan.kotverlgm2 and that I must restart my computer to finalize the fix. Yet, it reoccurs just about every day. What can I do? Thanks.

dbrisen
Malware Removalists

Posts: 3,688

Trojan.kotverlgm2 keeps coming back Jan 31, 2017 8:08:09 GMT -8

Quote

Post by dbrisen on Jan 31, 2017 8:08:09 GMT -8

Please follow the steps in this thread ( I think I am infected. What do I do? ).

Notice that you will need to use wikisend.com to supply me with the Addition.txt log; steps to do this are explained here .

Once you have provided the logs required, I will assist you as best we can.

Thank you.

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

huggyman New Helpee Posts: 4	Trojan.kotverlgm2 keeps coming back Feb 1, 2017 14:34:25 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by huggyman on Feb 1, 2017 14:34:25 GMT -8 wikisend.com/download/236842/Addition.txt

dbrisen Malware Removalists Posts: 3,688	Trojan.kotverlgm2 keeps coming back Feb 1, 2017 22:21:32 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by dbrisen on Feb 1, 2017 22:21:32 GMT -8 Must have the FRST.txt log file also. Thanks.
	I will not provide malware removal by PM; please post in your thread on the Malware Removal board. My help is always free but if you would like to help encourage me or show your thanks -----> *DONATE*

huggyman New Helpee Posts: 4	Trojan.kotverlgm2 keeps coming back Feb 2, 2017 14:56:05 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by huggyman on Feb 2, 2017 14:56:05 GMT -8 wikisend.com/download/464330/FRST.txt

dbrisen
Malware Removalists

Posts: 3,688

Trojan.kotverlgm2 keeps coming back Feb 2, 2017 22:20:47 GMT -8

Quote

Post by dbrisen on Feb 2, 2017 22:20:47 GMT -8

Thanks for both logs; let's get started now.

FIRST >>>>

Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt

Start
CreateRestorePoint:
CloseProcesses:
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-3349293067-2669780366-3107575417-1002\...\Run: [*wzfok<*>] => "C:\Users\Brett\AppData\Local\2f50\7504.ec42a" <===== ATTENTION (Value Name with invalid characters)
C:\Users\Brett\AppData\Local\2f50
ShellIconOverlayIdentifiers-x32: [ SncrOverlays (Blocked)] -> {C418E880-6280-4010-A888-FD76028E5511} => -> No File
ShellIconOverlayIdentifiers-x32: [ SncrOverlays (InSync)] -> {5F4A6070-DB92-4C56-A487-F3850430608F} => -> No File
ShellIconOverlayIdentifiers-x32: [ SncrOverlays (Pending)] -> {EE73A341-C788-4A6B-B1EF-DDBFC0F190B6} => -> No File
ShellIconOverlayIdentifiers-x32: [ SncrOverlays (Syncing)] -> {28CDCD88-B179-49D6-8B21-1A9AF9C0AE13} => -> No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3349293067-2669780366-3107575417-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://hp13.msn.com
HKU\S-1-5-21-3349293067-2669780366-3107575417-1002\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = hxxp://js.redirect.hp.com/jumpstation?bd=all&c=144&locale=ww_ww&pf=cnnb&s=ieHPtab&tp=iehome
SearchScopes: HKLM-x32 -> {C6EEAFE8-CAB2-44CA-A2E9-A9C2CA76E860} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKU\S-1-5-21-3349293067-2669780366-3107575417-1002 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?pc=COSP&ptag=D052915-AC44713A88D0B45FFA7F&form=CONBDF&conlogo=CT3331981&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3349293067-2669780366-3107575417-1002 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?pc=COSP&ptag=D052915-AC44713A88D0B45FFA7F&form=CONBDF&conlogo=CT3331981&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3349293067-2669780366-3107575417-1002 -> {C6EEAFE8-CAB2-44CA-A2E9-A9C2CA76E860} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton 360\Engine\21.7.0.11\IPS\IPSBHO.DLL => No File
FF Extension: (Search Incognito) - C:\Users\Brett\AppData\Roaming\Mozilla\Firefox\Profiles\989y1gi1.default-1484209499368\Extensions\@searchincognito.xpi [2017-01-23]
C:\Users\Brett\AppData\Roaming\Mozilla\Firefox\Profiles\989y1gi1.default-1484209499368\Extensions\@searchincognito.xpi
S3 dbx; system32\DRIVERS\dbx.sys [X]
C:\Windows\system32\DRIVERS\dbx.sys
C:\WINDOWS\SysWOW64\000*.tmp
Task: {10975A53-35AD-483E-A000-6391231B9360} - \Optimize Start Menu Cache Files-S-1-5-21-3349293067-2669780366-3107575417-500 -> No File <==== ATTENTION
Task: {158813A6-F253-4B67-B78C-EA3D1C866A7D} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {1A4230A2-E136-4936-9B22-DDF624BB8332} - \Microsoft\Windows\IME\SQM data sender -> No File <==== ATTENTION
Task: {267F0EC5-2E0E-4C16-8423-9CB151DB5B35} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {352E6CA0-7314-4DF4-89C4-682368D80D57} - \Microsoft\Windows\Workplace Join\Automatic-Workplace-Join -> No File <==== ATTENTION
Task: {4070532D-775C-4965-9496-19BD3BBA7B37} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {45469D85-FA09-4C4C-8172-35DA3D3FEBE4} - \Optimize Start Menu Cache Files-S-1-5-21-3349293067-2669780366-3107575417-1002 -> No File <==== ATTENTION
Task: {5A3FB241-0B11-4EA5-BC66-0D9F1B406040} - \Microsoft\Windows\Customer Experience Improvement Program\BthSQM -> No File <==== ATTENTION
Task: {611C823C-437B-46E7-9683-5312DFFCFD7B} - \Microsoft\Windows\UpdateOrchestrator\Policy Install -> No File <==== ATTENTION
Task: {66D90F14-C998-45C1-9544-C5D930E8E72C} - \Microsoft\Windows\WindowsUpdate\AUScheduledInstall -> No File <==== ATTENTION
Task: {6CDE8E2D-8FF7-4711-8942-A3357A71FC93} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {6DFCB649-0769-4F83-BB10-F60F235F6D3D} - \Microsoft\Windows\SkyDrive\Idle Sync Maintenance Task -> No File <==== ATTENTION
Task: {6F770BC5-1D36-4582-BBEA-5A18D70C5BC8} - \Microsoft\Windows\WindowsUpdate\Scheduled Start With Network -> No File <==== ATTENTION
Task: {7E0897DB-155A-4DCF-8D01-A53DB6A25112} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {7E304221-D1F1-4BE5-9956-38389AACDEB6} - \Microsoft\Windows\WindowsUpdate\AUFirmwareInstall -> No File <==== ATTENTION
Task: {7F0ACF97-8C28-4BB2-9374-2F19E6542601} - \ProPCCleaner_Popup -> No File <==== ATTENTION
Task: {8471A2A6-93B6-4F13-B773-4C07FBE323C9} - \Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start -> No File <==== ATTENTION
Task: {848DCC36-520C-4946-BF68-C7EFFEFA2F84} - \Microsoft\Windows\UpdateOrchestrator\USO_UxBroker_ReadyToReboot -> No File <==== ATTENTION
Task: {85C28B7F-4AAD-4E78-B07D-3FE5C64A91F8} - \YCMServiceAgent -> No File <==== ATTENTION
Task: {872D0E53-FD2E-41E3-B431-698AF82882CE} - \Microsoft\Windows\SkyDrive\Routine Maintenance Task -> No File <==== ATTENTION
Task: {8A13DBE2-FB0C-4C91-866C-94F2C72E55A5} - \Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater - Resources -> No File <==== ATTENTION
Task: {950800DF-D61A-491F-844B-AAEDDDB459C2} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {95ED4A1B-8169-4ADB-94BB-02AB40401E29} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {9DD95016-2773-4F77-A130-2DF5F6C8E3A8} - \Microsoft\Windows\RemovalTools\MRT_HB -> No File <==== ATTENTION
Task: {A361CDF3-41BF-43B4-AB67-73971360B855} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {B35DB385-FD5F-4E64-9F74-BCAF724D3B07} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {B984E1B5-1323-4DCA-8246-312C264DA9D0} - \ProPCCleaner_Start -> No File <==== ATTENTION
Task: {CE2DE968-E342-40D7-9566-427D45E4A886} - \Microsoft\Windows\PerfTrack\BackgroundConfigSurveyor -> No File <==== ATTENTION
Task: {D439D66A-9133-406F-87E4-AAD3856C8431} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {D6442F1E-7581-40EC-B985-5135DB3A0482} - \Microsoft\Windows\Shell\FamilySafetyUpload -> No File <==== ATTENTION
Task: {E6010D43-6AE7-4B59-8E67-EC78FD8E8E96} - \Microsoft\Windows\NetCfg\BindingWorkItemQueueHandler -> No File <==== ATTENTION
Task: {EA3F661E-B31C-44A9-B40C-E3D5D56149D4} - \Microsoft\Windows\UpdateOrchestrator\USO_UxBroker_Display -> No File <==== ATTENTION
Task: {EFA0F451-028F-468D-9C9B-9BB7B70E38D2} - \Microsoft\Windows\WindowsUpdate\AUSessionConnect -> No File <==== ATTENTION
Task: {F1BCB336-41FB-4D92-A930-31B10458D8F6} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Shortcut: C:\Users\Brett\AppData\Local\Microsoft\Windows\RoamingTiles\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe!FreeCell.lnk -> hxxp://schemas.microsoft.com/2003/10/Serialization/Arrays"><a:KeyValueOfstringstring><a:Key>gameType</a:Key><a:Value>FreeCell</a:Value></a:KeyValueOfstringstring><a:KeyValueOfstringstring><a:Key>forceStartFUE</a:Key><a:Value>False</a:Value></a:KeyValueOfstringstring></Arguments><DestinationType>Arkadium.Solitaire.MvvmStructure.View.Pages.PreloadGamePage</DestinationType></NavigationSettings
Shortcut: C:\Users\Brett\AppData\Local\Microsoft\Windows\RoamingTiles\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe!Klondike.lnk -> hxxp://schemas.microsoft.com/2003/10/Serialization/Arrays"><a:KeyValueOfstringstring><a:Key>gameType</a:Key><a:Value>Klondike</a:Value></a:KeyValueOfstringstring><a:KeyValueOfstringstring><a:Key>forceStartFUE</a:Key><a:Value>False</a:Value></a:KeyValueOfstringstring></Arguments><DestinationType>Arkadium.Solitaire.MvvmStructure.View.Pages.PreloadGamePage</DestinationType></NavigationSettings
Shortcut: C:\Users\Brett\AppData\Local\Microsoft\Windows\RoamingTiles\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe!TriPeaks.lnk -> hxxp://schemas.microsoft.com/2003/10/Serialization/Arrays"><a:KeyValueOfstringstring><a:Key>gameType</a:Key><a:Value>TriPeaks</a:Value></a:KeyValueOfstringstring><a:KeyValueOfstringstring><a:Key>forceStartFUE</a:Key><a:Value>False</a:Value></a:KeyValueOfstringstring></Arguments><DestinationType>Arkadium.Solitaire.MvvmStructure.View.Pages.PreloadGamePage</DestinationType></NavigationSettings
IE trusted site: HKU\.DEFAULT\...\localhost -> localhost
IE trusted site: HKU\.DEFAULT\...\webcompanion.com -> hxxp://webcompanion.com
IE trusted site: HKU\S-1-5-21-3349293067-2669780366-3107575417-1002\...\localhost -> localhost
IE trusted site: HKU\S-1-5-21-3349293067-2669780366-3107575417-1002\...\webcompanion.com -> hxxp://webcompanion.com
cmd: ipconfig /flushdns
cmd: netsh advfirewall reset
cmd: netsh advfirewall set allprofiles state on
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: bitsadmin /reset /allusers
RemoveProxy:
EmptyTemp:
Reboot:
end

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

SECOND >>>>

Please download Malwarebytes Anti-Rootkit from here

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .

[/ul]

LAST >>>>

INFO TO REPLY WITH:
How is your system running now?
The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually).
The logs from MBAR - mbar-log.txt and the system-log.txt files please.
Any questions?

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

huggyman New Helpee Posts: 4	Trojan.kotverlgm2 keeps coming back Feb 3, 2017 17:21:09 GMT -8 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by huggyman on Feb 3, 2017 17:21:09 GMT -8 system-log.txt (70.66 KB)mbar-log-2017-02-03 16-33-52.txt (2.05 KB)Fixlog.txt (39.77 KB)

dbrisen
Malware Removalists

Posts: 3,688

Trojan.kotverlgm2 keeps coming back Feb 3, 2017 22:13:32 GMT -8

Quote

Post by dbrisen on Feb 3, 2017 22:13:32 GMT -8

How is your system running now? Any more warnings from Symantec / Norton?

FIRST >>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.

SECOND >>>>

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:

Click the Scan button and wait for the scan to finish.

After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.

Click the Clean button.

Everything checked will be deleted.

When the program has finished cleaning a report appears.

Once done it will ask to reboot, allow this

On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt

Optional:
NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

LAST >>>>

Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt

Folder: C:\Users\Brett\AppData\Local
Folder: C:\Users\Brett\AppData\Roaming

NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

Trojan.kotverlgm2 keeps coming back

Post by huggyman on Jan 30, 2017 13:23:47 GMT -8

Post by dbrisen on Jan 31, 2017 8:08:09 GMT -8

Post by huggyman on Feb 1, 2017 14:34:25 GMT -8

Post by dbrisen on Feb 1, 2017 22:21:32 GMT -8

Post by huggyman on Feb 2, 2017 14:56:05 GMT -8

Post by dbrisen on Feb 2, 2017 22:20:47 GMT -8

Post by huggyman on Feb 3, 2017 17:21:09 GMT -8

Post by dbrisen on Feb 3, 2017 22:13:32 GMT -8