|
Post by sashabella on Feb 15, 2017 5:59:35 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Feb 16, 2017 0:15:16 GMT -8
I have checked your latest logs; are you still getting the Kotver message from Norton?
|
|
|
Post by sashabella on Feb 16, 2017 11:20:29 GMT -8
I am still receiving the message from Norton
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Feb 16, 2017 21:48:47 GMT -8
Go to Emsisoft and download the Emsisoft Free Emergency Kit from here. - Double click on the EmsisoftEmergencyKit.exe file and then click on Extract to unpack the files (the default directory of C:\EEK is fine).
- Go to the new directory and right click on Start Emergency Kit Scanner.exe and choose 'Run as Administrator'.
- Once the scanner loads, allow it check for updates.
- When the updates are finished, click the BACK button to return to the main menu.
- Click on the SCAN and select Malware Scan to start scanning your system. Please enable the PUP detection option, if it asks.
- If the scan finds anything, it will open a scan finding window. Please click on View Report; copy this report and paste it here in reply post.
- Please close the Emergency Kit Scanner program now.
|
|
|
Post by sashabella on Feb 17, 2017 6:12:39 GMT -8
I downloaded the Emsisoft kit, but get an error message when i try to run it "This app can't run on your PC. to find a version for your pc, check with the software publisher"
|
|
|
Post by sashabella on Feb 17, 2017 6:21:10 GMT -8
I managed to get windows to check the compatibility, and it then allowed me to "install", but after I click "install", nothing happens, window disappears, and then ...nothing. It's not located in C:\EEK
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Feb 17, 2017 8:04:07 GMT -8
If you right click on the EmsisoftEmergencyKit.exe file, do you see a 7-Zip menu item? If you do, click on that and select Extract Files... and then tell it place them in C:\EEK.
|
|
|
Post by sashabella on Feb 18, 2017 16:32:54 GMT -8
I don't see 7-zip menu item when I right click on the .exe
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Feb 18, 2017 17:25:18 GMT -8
|
|
|
Post by sashabella on Feb 18, 2017 19:46:01 GMT -8
|
|