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Post by nefariousd on Feb 18, 2017 21:38:04 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Feb 18, 2017 22:30:15 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Ask Toolbar
Coupon Printer for Windows
QuickTime 7
Update for Zip Opener
Zip Opener PackagesTo do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. THIRD >>>>Please download Malwarebytes Anti-Rootkit from here- Unzip the contents to a folder in a convenient location.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Click on the Cleanup button to remove any threats and reboot if prompted to do so.
- Wait while the system shuts down and the cleanup process is performed.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .
[/ul] LAST >>>>INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). The logs from MBAR - mbar-log.txt and the system-log.txt files please. Any questions?
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Post by nefariousd on Feb 20, 2017 11:55:31 GMT -8
When I try to uninstall Zip opener I keep getting this:   Should I remove it? |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Feb 22, 2017 7:40:55 GMT -8
Skip any uninstalls that give errors or will not uninstall and run the next steps.
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Post by nefariousd on Feb 23, 2017 11:13:16 GMT -8
Seems to be working well now, Thank you |
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Post by nefariousd on Feb 23, 2017 11:13:49 GMT -8
This is the final Mbar log |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Feb 23, 2017 22:30:01 GMT -8
It looks like the infection had not moved to the second phase yet so we may have gotten lucky as nailed it now. FIRST >>>>Junkware Removal ToolPlease download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.SECOND >>>>AdwCleaner by XplodeDownload AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers.Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console:  Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this  On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txtOptional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it. |
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Post by nefariousd on Feb 24, 2017 13:27:28 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Feb 26, 2017 13:54:24 GMT -8
Everything still running ok? No more Kotver warnings?
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Post by nefariousd on Feb 27, 2017 12:43:27 GMT -8
Yes Thank You!
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