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Post by satcom on Feb 22, 2017 12:08:19 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Feb 22, 2017 22:44:17 GMT -8
FIRST >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. SECOND >>>>Please download Malwarebytes Anti-Rootkit from here- Unzip the contents to a folder in a convenient location.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Click on the Cleanup button to remove any threats and reboot if prompted to do so.
- Wait while the system shuts down and the cleanup process is performed.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .
[/ul] LAST >>>>INFO TO REPLY WITH:How is your system running now? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). The logs from MBAR - mbar-log.txt and the system-log.txt files please. Any questions?
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Post by satcom on Feb 23, 2017 9:57:57 GMT -8
mbar-log-2017-02-23 10-34-26.txt (21.54 KB) mbar-log-2017-02-23 11-07-49.txt (2.11 KB)  wikisend.com/download/125546/Fixlog.txtwikisend.com/download/243084/system-log.txtfrst64 generated the fixlog and asked for a reboot, during startup I got a windows cannot open file message and a scrip error message. I included a screen shot so you could take a look at it. I dis-reguarded these messages because I thought it might have something to do with the scrip you provided. I had to disable Norton auto protect to download malware bytes. The first run of the root kit found 88 infections. after reboot the second run came up clean. I think you got it. Thanks for the help. the post would only let me do 3 attachments so I attached the wikisend link for the fix log and mbar system log. Please let me know if there are any other steps I need to preform after you have a chance to review the attachments. Thanks again for the help
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Feb 23, 2017 22:23:36 GMT -8
How is Norton and your system now? FIRST >>>>Junkware Removal ToolPlease download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.SECOND >>>>AdwCleaner by XplodeDownload AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers.Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console:  Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this  On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txtOptional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it. |
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