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Post by firefox66 on Mar 13, 2017 19:08:09 GMT -8
Hi, have Windows 10 Home and received notices from Norton to "restart due to security risk"--continually. Ran scan; saw where Trojan.Kotver!gm2 quarantined and supposedly cleaned. Still getting "restart" message. Ran Norton Eraser, but still getting the "restart" notices and statement of "Norton Eraser may need to be run"...what can I do?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Mar 13, 2017 22:49:02 GMT -8
Please follow the steps in this thread ( I think I am infected. What do I do? ). Notice that you will need to use wikisend.com to supply me with the Addition.txt log; steps to do this are explained here . Once you have provided the logs required, I will assist you as best we can. Thank you.
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Post by firefox66 on Mar 14, 2017 9:58:13 GMT -8
Real novice here...how do I create a log file for wikisend.com initially or where do I go to get it, if Norton created one when it did its initial scan and "clean"?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Mar 15, 2017 6:58:43 GMT -8
The steps in the first link (in my first reply) instruct you on how to download FRST (the scanning tool) and produce the logs with that tool.
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