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Post by oldprice52 on Apr 18, 2017 21:30:27 GMT -8
I keep receiving warnings from Norton that I have Trojan.Kotver!gm2 on my system and that I need to reboot. But it always comes back and I have to reboot constantly. I have run Norton's deep scan and the power erase tool to no avail. I have a Intel li7 windows 10 64 bit system. Below are the First txt and addition file links. Please help. wikisend.com/download/201986/FRST.txtwikisend.com/download/518434/Addition.txtThank you...... |
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Apr 24, 2017 7:40:07 GMT -8
Sorry for the delay; family issues. If you still need assistance with this issue please follow the steps below. If you have any concerns or questions about these steps, please stop and come ask for more information.
FIRST >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. SECOND >>>>Please download Malwarebytes Anti-Rootkit from here- Unzip the contents to a folder in a convenient location.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Click on the Cleanup button to remove any threats and reboot if prompted to do so.
- Wait while the system shuts down and the cleanup process is performed.
- Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
- When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt .
[/ul] LAST >>>>INFO TO REPLY WITH:How is your system running now? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). The logs from MBAR - mbar-log.txt and the system-log.txt files please. Any questions? |
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Post by oldprice52 on Apr 27, 2017 16:07:04 GMT -8
I have been extremely pleased with the results. It appears my system is finally clear of this malware. Attached is the Fixlog.txt (116.13 KB) |
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Post by oldprice52 on Apr 27, 2017 16:09:58 GMT -8
I forgot to include the system-log text file: system-log.txt (329.34 KB) Again, I am very grateful for the excellent help. Your instructions were very clear, concise and easy to follow. Superb job! |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 27, 2017 19:58:54 GMT -8
We need to remove the tools we've used during the cleaning of your machine. [/a] Ensure the following is ticked: - Remove disinfection tools
- Create registry backup
- Purge system restore
[/ul]  Then click Run. The program will run for a few moments and then notepad will open with a log. (Note: You may have to disable Norton for a bit to run DelFix.) Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.Final words from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time. === options ====Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here. Also, consider adding MalwareBytes Antimalware to your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week. Lastly, if you use Firefox as your main web browser, consider adding the NoScript and uBlock Origin add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view. You may also find some information and tips at this thread: How did I get infected in the first place?and COMPUTER SECURITY - a short quide to staying safer online
I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!! |
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Post by oldprice52 on Apr 28, 2017 17:07:36 GMT -8
Thanks again, everything seemed to run OK DelFix.log (421 B) I am extremely grateful for your expert help! |
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