jjjoe
New Helpee
Posts: 9 
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Post by jjjoe on May 16, 2017 18:22:33 GMT -8
Hi,
My Lenovo H535 with Windows 10 is infected with TR/trash.gen according to Malware Hunter. I'm not sure there are any ill effects, computer runs "normally" just keep getting the same results from Malware Hunter. I have used the "Resolve" button but it doesn't clear out the files. I created an account and downloaded the Farber software. However, I can't get it to install. I click and see the hourglass for a few seconds and that is it. Same result with both versions. I deleted Malwarebytes, Malware Hunter, and turned off Norton. Same result. Please advise on next steps.
Thanks much.
Joe
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 17, 2017 6:44:21 GMT -8
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jjjoe
New Helpee
Posts: 9
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Post by jjjoe on May 17, 2017 17:24:23 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 19, 2017 7:32:55 GMT -8
I checked you logs (and one other users for the same issue) and do not see anything that jumps out as obvious malware. Please check the system with the following scanner. Go to Emsisoft and download the Emsisoft Free Emergency Kit from here. - Double click on the EmsisoftEmergencyKit.exe file and then click on Extract to unpack the files (the default directory of C:\EEK is fine).
- Go to the new directory and right click on Start Emergency Kit Scanner.exe and choose 'Run as Administrator'.
- Once the scanner loads, allow it check for updates.
- When the updates are finished, click the BACK button to return to the main menu.
- Click on the SCAN and select Malware Scan to start scanning your system. Please enable the PUP detection option, if it asks.
- If the scan finds anything, it will open a scan finding window. Please click on View Report; copy this report and paste it here in reply post.
- Please close the Emergency Kit Scanner program now.
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jjjoe
New Helpee
Posts: 9
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Post by jjjoe on May 19, 2017 14:53:15 GMT -8
Thanks much. Here is the scan file. It did not find anything troubling. I neglected to run the PUP portion and wasn't offered that option when I went back to try again.
Please let me know if there is anything else I need to do at this end.
Your help is greatly appreciated.
Joe
Emsisoft Emergency Kit - Version 2017.4
Last update: 5/19/2017 6:33:40 PM
User account: JOE-PC\Joe
Computer name: JOE-PC
OS version: Windows 10x64
Scan settings:
Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files
Detect PUPs: Off
Scan archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off
Scan start: 5/19/2017 6:34:38 PM
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C} detected: Application.AdReg (A) [271377]
Scanned 95646
Found 1
Scan end: 5/19/2017 6:43:28 PM
Scan time: 0:08:50
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C} Application.AdReg (A)
Deleted 1
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 22, 2017 23:44:44 GMT -8
Please check that you have the latest version of Malware Hunter (v1.36.0.68 or better) installed. Seems there was a bug in the earlier software. Please let me know if you still find the malware with the new version.
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jjjoe
New Helpee
Posts: 9
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Post by jjjoe on May 23, 2017 9:57:37 GMT -8
Hello, I downloaded the new version of Malware Hunter yesterday, 5-22. I ran it again after getting your message. The program found 23 infected files. After scanning when I try the resolve button, it goes through the list and indicates "not resolved" and the program closes. I emailed Glary Soft last night to get their feedback. No response yet.  Thanks again. Joe |
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jjjoe
New Helpee
Posts: 9
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Post by jjjoe on May 23, 2017 17:00:51 GMT -8
Hi there,
I was back on the Norton Community site and floplot, who sent me to you, suggested that I run Virus Total. I downloaded the installer but thought to check with you. I don't want to make things more difficult. Please let me know what next steps are needed and if Virus Total fits in somewhere.
Thanks.
Joe
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 23, 2017 20:54:43 GMT -8
Actually, I was going to suggest using VirusTotal to check the results of Malware Hunter. Those files seem to be OS files which should not be deleted as your system could become unstable (non-bootable) as a result of tose files being removed.
If VirusTotal does show the files as infected, we have better ways to replace them and save your system. Please post the links to the VirusTotal scan results in a reply post here. Thanks.
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jjjoe
New Helpee
Posts: 9
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Post by jjjoe on May 24, 2017 16:14:11 GMT -8
Hello again, I haven't figured out Virus Total yet. I did get a message this morning about an "engine" update for Malware Hunter. I did a quick scan which found no threats. Next I did a full scan that came back with 226 High Risk threats and removed 224. I did another full scan and got a 0 threats indicator at the end. I will try to attach 3 screen shots of the results. This is an interesting problem. What's next? Thanks. Joe |
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