FIRST >>>>Did you know that System Restore is disabled?
If you did not do this intentionally, please check the following:
Go to
Start and type
System in the search box.
Click on
System (under
Control Panel or
Settings) and then on
System Protection.
Click on
Configure and then select
Turn on system protection.
Click
Apply and then
OK.
In the
System Protection screen, is
Protection now
On for the drive?
SECOND >>>>1- Please double-click on FRST64
2- Press Ctrl+y (Ctrl and y keys at the same time)
3- A fixlist.txt file opens up in notepad.exe. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad.
4- Press Ctrl+s to save. Close the fixlist.txt file.
5- Press Fix button.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
THIRD >>>>Junkware Removal ToolPlease download JRT from
here to your desktop.
Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application.
The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).
When it is asked, press any key to allow the program to continue / run.
This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.
Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.LAST >>>>AdwCleaner by XplodeClose all open windows and browsers.[/b][/color] Right click the
AdwCleaner icon on the desktop, click
Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:
Click the
Scan button and wait for the scan to finish.
After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see:
Waiting for action. Please uncheck elements you don't want to remove.Click the
Clean button.
Everything checked will be deleted.
When the program has finished cleaning a report appears.
Once done it will ask to reboot, allow this
On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to
C:\AdwCleaner\AdwCleaner[C#].txt[/ul]
Optional:
NOTE: If you see
AVG Secure Search being targeted for deletion,
Here's Why and
Here. You can always
Reinstall it.
