Thank you for the logs; sorry for the late reply but family business came up unexpectedly.
Before we start, did you know that System Restore is disabled?
If you did not do this intentionally, please check the following:
Go to
Start and type
System in the search box.
Click on
System (under
Control Panel or
Settings) and then on
System Protection.
Click on
Configure and then select
Turn on system protection.
Click
Apply and then
OK.
In the
System Protection screen, is
Protection now
On for the drive?
FIRST >>>>Please go to
START (Windows Orb) >> Control Panel >> Uninstall a Program or
Programs and Features and remove the following (if listed):
QuickTime 7To do so, left clicking on the name once and then click
Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
SECOND >>>>1- Please double-click on FRST/FRST64
2- Press Ctrl+y (Ctrl and y keys at the same time)
3- A fixlist.txt file opens up in notepad.exe. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad.
4- Press Ctrl+s to save. Close the fixlist.txt file.
5- Press Fix button.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
LAST >>>>AdwCleaner by XplodeDownload AdwCleaner from
here or from
here. Save the file to the desktop.
NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.
Close all open windows and browsers.[/b][/color] Right click the
AdwCleaner icon on the desktop, click
Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:
Click the
Scan button and wait for the scan to finish.
After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see:
Waiting for action. Please uncheck elements you don't want to remove.Click the
Clean button.
Everything checked will be deleted.
When the program has finished cleaning a report appears.
Once done, the program may ask to reboot the system; please allow this to happen to finish cleaning.
On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to
C:\AdwCleaner\AdwCleaner[C#].txt[/ul]
Optional:
NOTE: If you see
AVG Secure Search being targeted for deletion,
Here's Why and
Here. You can always
Reinstall it.
INFO TO REPLY WITH:How is your system running now?
How did the uninstall(s) go? Any problems?
The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually).
The AdwCleaner[C#].txt log file.
Any questions?
