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Post by scotty on Nov 16, 2017 15:03:34 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 18, 2017 17:07:19 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Classic Start 8 Freemake Video Converter version 4.1.4To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>1- Please double-click on FRST/FRST64 2- Press Ctrl+y (Ctrl and y keys at the same time) 3- A fixlist.txt file opens up in notepad.exe. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. 4- Press Ctrl+s to save. Close the fixlist.txt file. 5- Press Fix button. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemIf for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>It looks like the system once had McAfee installed on it. Please download the McAfee Consumer Product Removal tool from here and run the tool. INFO TO REPLY WITH:How is your system running now? How did the uninstall(s) go? Any problems? The Fixlog.txt text file (you should be able to attach this file; no need for wikisend.com usually). Any questions?
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