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Post by jborchel on Sept 13, 2014 18:25:47 GMT -8
I've picked this malware software up by accident and need to remove it. The problem is that when searching Google for removal advice I am almost always told to use removal tools that look suspicious in themselves. Are there any removal tools I can trust? Any help would be appreciated.
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Post by jborchel on Sept 14, 2014 16:17:22 GMT -8
Thank you. When you shift me to the proper thread can you provide me with a link to the new thread?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 14, 2014 18:07:42 GMT -8
Thread has been shifted
Quads
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Post by jborchel on Sept 19, 2014 7:17:17 GMT -8
So I am ready for anyone that could assist me. I would appreciate it very much.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 19, 2014 10:16:21 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
I need to know your Operating system, including if 32 bit or 64 bit as they are different and XP , Vista/Win7 , Win 8 are also different and at times the procedures and tools used are different.
Quads
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Post by jborchel on Sept 21, 2014 16:56:32 GMT -8
I have read the post fully. I am using Windows 8 64 bit.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 21, 2014 17:12:33 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. Quads
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Post by jborchel on Sept 26, 2014 14:55:58 GMT -8
AI have done the scan and have two text files. They are quite long I think. How do I attach them to this reply?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 26, 2014 15:40:36 GMT -8
On the Right hand side of each message you see the Reply, Quote and Edit (maybe) buttons, click reply.
Then when creating a message page appears you will see on the upper right hand side a "add Attachment" button.
Quads
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Post by jborchel on Sept 28, 2014 12:02:01 GMT -8
I was unable to copy or attach the two files. I tried copying the small one, FRST, and I think I got a "forbidden" message. The large file, Addition, was 2mb and the forum only accepts up to 1mb, according to the message. What now?
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