stag
New Helpee
Posts: 40
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Post by stag on Sept 30, 2014 2:42:23 GMT -8
I checked the terms of use and clicked the start button. A blank screen pops up with a box: "An add-on for this website failed to run". So, I opened IE without add-ons, and still get a blank screen.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 30, 2014 10:15:27 GMT -8
Does it still do so after 24 hours and the system has been turned off and on??
One user has come back with the results
Quads
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stag
New Helpee
Posts: 40
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Post by stag on Oct 1, 2014 5:07:46 GMT -8
Scan in progress. To make scan work, I reset IE and disabled pop up blocker. I will post scan result, most likely later today.
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stag
New Helpee
Posts: 40
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Post by stag on Oct 1, 2014 19:53:27 GMT -8
Scan stopped at 30% (15 hours). One threat found: Win32\TrojanDownloaderAgent.ASR trojan.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 1, 2014 19:55:21 GMT -8
That is not enough info
The scan also generally does not stop at 30%, the scanner jumps, so for instance you see it for ages at 30% then all of a sudden it is at 50%
Quads
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stag
New Helpee
Posts: 40
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Post by stag on Oct 2, 2014 2:57:51 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 2, 2014 9:12:21 GMT -8
Win32/TrojanDownloader.Agent.ASR trojan is for the Object I had already moved, so that one is already taken care of. Just close ESET scanner Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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stag
New Helpee
Posts: 40
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Post by stag on Oct 3, 2014 3:06:33 GMT -8
OTL scan running now. Will post results.
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stag
New Helpee
Posts: 40
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Post by stag on Oct 3, 2014 5:24:07 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 3, 2014 15:15:26 GMT -8
In the Control panel => Programs => Uninstall
Uninstall in the list of programs
"ESET Online Scanner" = ESET Online Scanner v3
I have to script for the rest, In your case am using the OTL, and ESET logs
Quads
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