clm
Junior Member
Posts: 51
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Post by clm on Oct 18, 2014 9:51:42 GMT -8
Hmmm...so good news, bad news...
Good news - started scan with no problems
Bad news - decided to check task manager while running scan and found once again multiple ( about 8 or 9) versions of the dllhost com surrogate running, which I deleted.
Good news - scan completed, no malicious items found
Bad news - before I could do anything else I got the blue screen of death, after which ( strangely) my laptop quickly rebooted itself without any prompting from me.
What now?
Thanks!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2014 9:57:41 GMT -8
Quickly uninstall Malwarebytes, it did not detect anything anyway, to see if that calms the system down and no more BSOD's.
Quads
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clm
Junior Member
Posts: 51
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Post by clm on Oct 18, 2014 10:00:10 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2014 10:09:21 GMT -8
Up to dbrisen has the dllhost died down again, I just want to quickly reverse the install Malwarebytes due to the problems
dbrisen may want to check with FRST or another tool has not come back or as I found with one system Tracur has not appeared.
Wait for dbrisen
Quads
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 18, 2014 10:09:21 GMT -8
Did the uninstall calm the system down any?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2014 10:10:13 GMT -8
2 posts created at the same time sorry
Quads
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clm
Junior Member
Posts: 51
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Post by clm on Oct 18, 2014 10:11:53 GMT -8
It appears to have. Running well, no new occurrences of dllhost32 surrogate com
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 18, 2014 10:16:14 GMT -8
Hang on; will be back in a moment.
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clm
Junior Member
Posts: 51
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Post by clm on Oct 18, 2014 10:17:45 GMT -8
Sure thing!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 18, 2014 10:22:08 GMT -8
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave MSE enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET OnlineScan << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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