toddb
New Helpee
Posts: 11
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Post by toddb on Oct 20, 2014 5:19:14 GMT -8
Like many on this forum, I'm requesting help in removing a poweliks and adclicker malware infection. It's on a HP Pavilion, i5 with a Windows 7 SP1 64-bit operating system. The problem was initially detected by Norton AV (360) and after running both their full scan and power eraser tools multiple .tmp files were "quarantined." Norton regularly signals "system infected activity" from both Trojan.poweliks and Trojan.adclicker, which when linked to the net are accompanied by multiple dll processes and powershell crashes.
The computer still works, though the dll processes will have it run pretty hot at times. The only additional thing I've done is to add an IP block in Norton for the specific IP address associated with these two programs. That, of course, can be easily removed if necessary.
I'd appreciate any help that you might provide. Thanks in advance.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 8:34:59 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
Quads
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toddb
New Helpee
Posts: 11
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Post by toddb on Oct 20, 2014 12:00:53 GMT -8
Thank you for your reply, and by extension for the help you're providing here. I have read your post fully.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 15:03:28 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/and upload the addition.txt there, then post the download link back in a message Quads
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toddb
New Helpee
Posts: 11
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Post by toddb on Oct 20, 2014 20:39:16 GMT -8
This is classic. I downloaded it via Firefox, and Norton 360 analyzed it and promptly deleted it as unsafe (if you're curious, it's due to a reputation algorithm). IE, by contrast, doesn't let me get that far--I get the now standard "your current settings do not permit you to download..." message.
Following the rules by posting here before I turn off Norton/go into safe mode or I enable IE downloads. Will await your specific instructions. Thanks.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 20, 2014 22:00:24 GMT -8
First, reset IE download security (changed by malware): Start Internet Explorer. Click Tools ยป Options.Click on the Security tab. Select the Internet Zone. Click on the Custom Level button Click on the Enable button under File Download in the Downloads section Click OK. Second, disable Norton for say 15 minutes to download and run FRST. Let us know how that goes for you, please.
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toddb
New Helpee
Posts: 11
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Post by toddb on Oct 21, 2014 5:22:09 GMT -8
Ran FRST. First log should be attached here. Second will upload via wikisend. (In terms of what my computer is doing, I also get multiple powershell failures, and my wireless connection seems to be transient. The latter, however, may just be coincidental as I get the same thing on other presumably non-infected computers.)
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toddb
New Helpee
Posts: 11
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Post by toddb on Oct 21, 2014 5:27:13 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 21, 2014 14:27:37 GMT -8
That is a long log (not your fault)
Quads
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toddb
New Helpee
Posts: 11
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Post by toddb on Oct 21, 2014 20:01:26 GMT -8
Always happy to be "that guy."
And fwiw, I do have another computer I can use, and if the wireless is off on the infected one it generally operates fine for things like word processing. Thanks for slogging through it.
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