cass
New Helpee
Posts: 14
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Post by cass on Oct 26, 2014 12:40:39 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 26, 2014 13:43:27 GMT -8
Good idea on filedropper; thanks. It looks like the fixlist did what we wanted so on to next steps. Read carefullyDownload Adwcleaner from here to your desktop and run a scan. You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning). It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a Report button in the middle of the main window; click that and it will make the log file. Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions). ONE SCAN ONLY, PLEASEAttach or paste the log back here for review and further instructions. Thanks.
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cass
New Helpee
Posts: 14
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Post by cass on Oct 26, 2014 14:13:38 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 26, 2014 19:58:55 GMT -8
Please run AdwCleaner again (if you don't have it running from the last scan) and a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done). b) Make sure in your case all the items under each TAB are ticked / checked EXCEPT for the following: ***** [ Files / Folders ] ***** Folder Found : C:\Users\Clay\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
***** [ Registry ] ***** Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk(These files and registry keys belong to Norton / Symantec and should be left alone.) c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted. d) It should create a new log afterwards (with S0 in the name). e) Please attach or copy the log into your reply here. After that please continue with this next step (if the AdwCleaner Delete run went OK):Step1 - Malwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed. On your next post(s), I would like to see:The AdwCleaner[S#].txt file. The MBAM scan log.
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cass
New Helpee
Posts: 14
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Post by cass on Oct 27, 2014 7:07:06 GMT -8
I have attached the malware bytes log below. Unfortunately, I accidentally closed out of the adware cleaner log without saving it, and the program didn't save it either.
Attachment Deleted
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 27, 2014 16:46:22 GMT -8
You can find the AdwCleaner log in C:\AdwCleaner directory.
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cass
New Helpee
Posts: 14
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Post by cass on Oct 27, 2014 17:30:50 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 27, 2014 21:26:41 GMT -8
Read Slowly and all of it.If you still have a Addition.txt log file on your desktop, please delete it now. Step1 - Malwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
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cass
New Helpee
Posts: 14
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Post by cass on Oct 28, 2014 3:53:14 GMT -8
I already attached that file above. Do you want me to run the scan again?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 28, 2014 12:06:27 GMT -8
No, my fault (getting hard to remember what has happened without reading the whole thread again). Let's move on to the next scanner --- This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET OnlineScan << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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