Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 12, 2014 19:51:34 GMT -8
Yes
I am dealing with like 300 systems at the moment
Place FRST.exe on your Desktop and run another scan, this time you should have 2 logs created to post back.
FRST.txt and addition.txt
Quads
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Post by htgawm on Nov 12, 2014 20:14:18 GMT -8
I tried to upload the txt doc, but an error comes up "some data can not be parsed. refresh and try again" tired refreshing....files wont upload
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Post by htgawm on Nov 12, 2014 22:02:21 GMT -8
I tried to paste the text right into the reply and when I went to post reply it says I've been blocked from this forum
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 12, 2014 22:05:33 GMT -8
Try going to pastebin and giving the links back here
Quads
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Post by htgawm on Nov 12, 2014 22:31:38 GMT -8
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Post by htgawm on Nov 13, 2014 18:44:58 GMT -8
at this point I haven't touched my computer at all except for what you instruct me. I am wondering can I access my pictures and use adobe photoshop while we are working on this virus or is it best to just leave everything alone until we are done removing the virus?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Nov 13, 2014 19:26:28 GMT -8
Yes you can just be carefully of the Internet and any update that may appear.
Quads
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Post by htgawm on Nov 13, 2014 20:56:12 GMT -8
oh that is good news, were you able to see the documents thru the links?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 13, 2014 20:58:57 GMT -8
Yes
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Post by htgawm on Nov 15, 2014 22:53:02 GMT -8
I tried to open photoshop and I got a error message
.... Configuration error please uninstall and reinstall the product it this problem still occurs, please contact adobe technical support for help, and mention the error code shown at the bottom of this screen. error: 16 hhtp://www.adobe.com/suppot/ ....
photoshop was the program I had open when the virus shut me out of my computer. is this a ligate error msg. or is it part of the virus. how did the virus affect this program...why cant it open now
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