Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 15, 2014 23:02:43 GMT -8
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Post by htgawm on Nov 15, 2014 23:09:42 GMT -8
ok thanks. what is the next step with regards to the virus
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 26, 2014 18:06:51 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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Post by htgawm on Dec 3, 2014 19:07:42 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 10, 2014 22:02:58 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.[/span] d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by htgawm on Dec 13, 2014 18:24:17 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 13, 2014 18:46:22 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check DON'T (NO)</font></b> check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 3, 2015 23:25:04 GMT -8
User may have gone
Quads
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Post by htgawm on Jan 15, 2015 18:25:49 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 15, 2015 20:03:55 GMT -8
You may want to read carefully all of this message first before starting the steps. NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemDownload the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe, DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do. Start FRST that is on the desktop
When the tool opens click Yes to disclaimer. (if it still does) Press the Fix button just once and wait.The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste) Quads Attachments:fixlist.txt (1.55 KB)
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