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Post by sharebear on Oct 31, 2014 17:53:18 GMT -8
Hello, Please help!!! I seem to be infected with malware. I have multiple dllhost.exe*32 running. CPU usage 100% Please help me remove this. I am running Windows 7 64 bit Home Premium. I have already installed and ran FRST. I have attached FRST file. Addition file wikisend.com/download/362814/Addition.txt |
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Post by delphie on Oct 31, 2014 21:18:22 GMT -8
sharebear, you have disregarded the warnings, which you must have read. This may cause you some problems. I will see if one of the removers will still assist you.
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Oct 31, 2014 21:54:40 GMT -8
You have one strike against you now; Quads may remove this thread but I will try and help.
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than other tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Bottom line is, if you are not sure about something, STOP and ASK until you are sure.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
>>>>>> Reply stating you have read the post fully. <<<<<<<
Also, please tell us what your Operating system is (Win7 Ultimate, Vista Home Premium, Win XP Pro, etc.) and is it 32 bit or 64 bit. WE need this information to direct you to the proper tools to use.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 31, 2014 23:03:51 GMT -8
I have processed your logs BUT we need your agreement to move ahead.
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Post by sharebear on Nov 1, 2014 4:29:51 GMT -8
I agree and understand your instructions. I will follow them completely.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 1, 2014 7:36:29 GMT -8
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop
When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
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Post by sharebear on Nov 1, 2014 10:22:42 GMT -8
Thank you for your assistance. I am unable to attach the Fixlog (receive this message--Unable to upload file Fixlog.txt. Error: Forbidden). I also attempted to paste the log in the screen but then I received the message that I had been blocked. So, I used Wikisend. I hope this is acceptable. wikisend.com/download/302896/Fixlog.txt |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 1, 2014 10:27:09 GMT -8
You did fine; the forum is a little "grumpy" with all the users trying to post logs.
Read carefullyDownload Adwcleaner from here to your desktop and run a scan. You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning). It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a Report button in the middle of the main window; click that and it will make the log file. Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions). ONE SCAN ONLY, PLEASEAttach or paste the log back here for review and further instructions. Thanks. |
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Post by sharebear on Nov 1, 2014 11:12:33 GMT -8
I hope this is correct. I had already ran the program prior to posting on here. However, I did as instructed and downloaded it again. This is the report I received.
# AdwCleaner v3.311 - Report created 01/11/2014 at 15:05:11
# Updated 30/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Sharon - SHARON-PC
# Running from : C:\Users\Sharon\Downloads\AdwCleaner (1).exe
# Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
***** [ Scheduled Tasks ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17344
-\\ Mozilla Firefox v29.0.1 (en-US)
[ File : C:\Users\Sharon\AppData\Roaming\Mozilla\Firefox\Profiles\m7ednqj6.default-1414797244426\prefs.js ]
-\\ Google Chrome v38.0.2125.111
[ File : C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\preferences ]
*************************
AdwCleaner[R0].txt - [10442 octets] - [31/10/2014 19:18:30]
AdwCleaner[R1].txt - [1077 octets] - [01/11/2014 15:01:03]
AdwCleaner[R2].txt - [943 octets] - [01/11/2014 15:05:11]
AdwCleaner[S0].txt - [9886 octets] - [31/10/2014 19:21:26]
########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [1062 octets] ##########
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Post by sharebear on Nov 1, 2014 11:24:45 GMT -8
I meant---I had already tried this yesterday before I made my original post.
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