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Post by korablack on Jan 3, 2014 1:41:03 GMT -8
I accidentally downloaded NationZoom and all of it's goodies when a popup came on my computer, I thought it was for Adobe but in German because I am currently living in Germany and my Google browser does this frequently.
Prior to discovering you guys I had uninstalled all of the programs from NationZoom, removed all of my history and cookies from both Explorer and Google Chrome, and selected "Windows +R" and opened the location of where to delete/remove your hidden files. After restarting my computer, NationZoom is still populating when I open both of my internets. I have disconnected my computer from its powersupply and from the internet because I am not sure what else to do and am not 100% sure what NationZoom will eventually do to my system.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 3, 2014 9:17:27 GMT -8
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Reply stating you have read the post fully.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 4, 2014 18:12:19 GMT -8
Maybe this user has also gone.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 23, 2014 14:05:26 GMT -8
The thread is now Closed, as there has been no more feedback
Quads
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