Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 21, 2014 19:46:16 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Please avoid bumping your thread as this will push it futher down the list.
Thanks.
|
|
|
Post by lbnoire on Dec 1, 2014 13:12:12 GMT -8
Hi there. Waiting patiently still...but I've received a message from the cable provider that my computer may be infected with the Zero Access virus. Could I run a scan and try to remove this while waiting on assistance for the dllhost issue?
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Dec 1, 2014 14:12:39 GMT -8
If you run any scanning tool without being asked you risk your thread being locked.
You need to wait patiently for a Malware Removalist to get to you. Every time you bump your thread it gets pushed further down the list.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Dec 24, 2014 19:19:36 GMT -8
can you re upload the logs??
Quads
|
|
|
Post by lbnoire on Dec 28, 2014 17:10:40 GMT -8
I am trying to upload but the computer seems to have been encrypted, and I cannot access any documents at the moment.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Dec 28, 2014 17:46:14 GMT -8
OK, you mean that when you click on a .txt, .jpg or mp3 file for instance they can't be opened.
This can come with buddies which include the family like Cryptowall
Quads
|
|
|
Post by lbnoire on Jan 8, 2015 17:17:42 GMT -8
That's right. When I try to open any file it opens and looks like gibberish, encrypted?
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 8, 2015 17:42:09 GMT -8
They are gone,
Delete your copies of FRST.txt and addition.txt and run another scan with FRST to create 2 new logs
Quads
|
|
|
Post by lbnoire on Jan 9, 2015 16:28:52 GMT -8
I cannot locate the FRST program, and my computer 'security settings' won't let me download the program again.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 9, 2015 16:39:09 GMT -8
For the infected Machine and IE Each time before downloading until Poweliks is broken, once broken do it once more and it should stay there. Start Internet Explorer. Click Tools ยป Options.Click on the Security tab. Select the Internet Zone. Click on the Custom Level button Click OK. If Norton detects FRST then just disable SONAR, keep the Firewall turned on Quads
|
|