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Post by pitajr on Nov 21, 2014 6:33:17 GMT -8
I'm running Windows 7 Home Premium Service Pack 1 64-bit with multiple user accounts and one of them got infected with this trojan. I tried the tool linked in the "ATTENTION!" thread on the administrator account (this one is not infected, the second user account is and does not have administrator access) and it seemed to "weaken" the trojan for lack of a better word even after restarting the computer, as in it no longer runs at 90%+ CPU capacity, but below 50% but it still shows multiple DLLhost.exe and the startup on the computer for only the infected user account can take upwards of 10 minutes, so I'm thinking that it didn't fully work in my case.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 21, 2014 12:55:42 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by pitajr on Nov 22, 2014 9:03:20 GMT -8
I have read and understood the post.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 22, 2014 12:57:15 GMT -8
On the infected account run FRST64.exe as Administrator by right clicking the program. You may need to disable your AV until after you have created the logs.Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. If the FRST.txt or ADDITION.txt do not want to upload
go to Wikisend wikisend.com/ OR go to pastebin.com
and upload the FRST.txt and addition.txt there, then post the download link back in a message.
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