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Post by mjuaire on Feb 8, 2014 7:21:37 GMT -8
Google drive on my desktop is currently connected to a username from an old job that I used this computer for.
That email address is dead, but I can't change the username for my google drive account, I can't sign in, I can't remove program, nothing, it is a dead Google Drive desktop software as is.
Please help, thanks!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 8, 2014 9:06:58 GMT -8
Please download SystemLook from the link below and save it to your Desktop. jpshortstuff.247fixes.com/SystemLook.html the 64 bit version Disable Norton for say 30 mins or more as this took take some time with the amount of search items Start Systemlook Copy the content of the following below inside the codebox into the main textfield: (don't forget the : in front of :filefind) :filefind googledrivesync.exe googledrivesync
:folderfind Drive
:regfind Drive googledrivesync.exe googledrivesync Click the Look button to start the scan. When finished, a notepad window will open with the results of the scan. Please post this log in your next reply (attach to message). Note: The log can also be found on your Desktop entitled SystemLook.txt Quads
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Post by mjuaire on Feb 8, 2014 12:17:49 GMT -8
file was too big to paste or attach, so I compressed it and attached the compressed file...hope this works.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 8, 2014 14:27:21 GMT -8
That is going to take me a long time to go though.
The scan for "drive" has listed everything in the registry with the word drive (or driver) in it by the looks.
Quads
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Post by mjuaire on Feb 8, 2014 14:58:08 GMT -8
if there's something else I can do to make it easier for you let me know
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 8, 2014 15:39:47 GMT -8
We will see if this is enough to break it so that Google Drive is not running Download a new copy of OTL.exe onto your Desktop, like we did earlier Disable Norton Start OTL, Right click "Run as Administrator" Under Copy and paste What I have put in the .txt file I have attached, It is in the correct line by line layout as it is to be for OTL to understand, what I want it to do. (include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button) The output log, should be placed in the C:\_OTL\MovedFiles folder after, to attach back here. Looks like a txt file not a Folder Quads
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Post by mjuaire on Feb 8, 2014 21:39:20 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 8, 2014 21:40:56 GMT -8
That should have stopped Google drive so it no longer loads
Quads
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Post by mjuaire on Feb 8, 2014 22:21:31 GMT -8
boom! it did and I uninstalled it. Thanks again!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 8, 2014 22:31:59 GMT -8
Just shows what we can do with tools on a system, just not use to dealing to a legit program as that is usually the reverse of our aim.
Disable Norton
Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted after OTL deletes itself. After that you are free to go on your merry way. You are now fixed / Solved.
Quads
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