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Post by olemil on Apr 23, 2014 13:55:34 GMT -8
Hello, I happened upon this site while searching for ways to remove the W32Mezit!inf virus. Computer is running Windows 7 home premium 64bit. Norton AV found it and none of their fixes (Norton power eraser and Norton bootable recovery tool) did any good. I also bought malwarebytes premium which provided no help either. I haven't noticed any problems/changes with the PC so far. Norton reports the files haven't launched yet and I really would like to have them removed, can anyone one help please or recommend a program that might do the job? Thank you, I appreciate it very much.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 23, 2014 15:34:01 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
It is similar to maybe Zekos (Viknok) But some file locations are different and it is unsure if it patches a system file that Windows needs, I have files for Viknok but not Mezit and also tools we use may need to have extra scripting to tell it where or what folder to list what is inside so we can track it down, as tools may not be updated for Mezit, which is always like something new that appears.
Quads
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Post by olemil on Apr 23, 2014 15:58:45 GMT -8
Hello and thank you for your reply. I have read the post fully. I did read through your previous thread helping squirrel. I am in the US and will try to reply promptly.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 23, 2014 16:05:46 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Underneath the optional scans tick the Drivers MD5 box so that during the scan FRST will log the list of drivers Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. Quads
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Post by olemil on Apr 23, 2014 16:14:58 GMT -8
Ok here are the results of the scan.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 23, 2014 16:26:19 GMT -8
I have found some things like PUP's
But first ZoneAlarm (Checkpoint) and Norton Internet Security do not go together. 2 Firewalls etc.
Quads
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Post by olemil on Apr 23, 2014 16:31:41 GMT -8
Do you want me to uninstall Zonealarm before going any further?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 23, 2014 16:34:27 GMT -8
Yes Please, and are the detected file(s) in the folder path
C:\Users\Troy\AppData\LocalLow
Quads
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Post by olemil on Apr 23, 2014 16:37:03 GMT -8
Yes, one is named venyr.dll and the other akoof.dll. Uninstalling Zonealarm now. Zonealarm is now uninstalled but haven't restarted pc yet, do you want me to wait to restart?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 23, 2014 16:42:53 GMT -8
Restart system, I will deal with the PUP's later, first Mezit
PUP's but that is not our main concern at the moment.
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
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