catz
New Helpee
Posts: 22
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Post by catz on Apr 13, 2015 19:24:03 GMT -8
HELP NEEDED! Respectfully request assistance to resolve the following issues: Frequent notifications from Symantec Endpoint Protection AND performance degraded: constant IE crashing, IE timing out and trying to "recover webpage" {ALSO, receiving requests to "Allow" access from AcroBroker.exe when accessing PDF pages online using IE. Unsure if this is related to the Fake Plugin Activity 2 detected notifications}
Details::
Symantec Endpoint Protection [SID: 28239] System Infected: Fake Plugin Activity 2 detected
ASUS laptop Intel Core i7-4500U CPU @ 1.80GHz 2.40 GHz 8.00 GB (7.89 GB usable) Windows 8.1 64-bit OS, x64-based processor
Symantec Endpoint Protection Version: 12.1.4013.4013
I have copied only a few entries from the logs within Symantec Endpoint Protection. I can also provide the complete log files from Symantec if needed.
[SID: 28239] System Infected: Fake Plugin Activity 2 attack blocked. Traffic has been blocked for this application: \DEVICE\HARDDISKVOLUME4\PROGRAM FILES (X86)\INTERNET EXPLORER\IEXPLORE.EXE
The client will block traffic from IP address 54.69.230.10 for the next 600 seconds (from 4/13/2015 11:21:22 AM to 4/13/2015 11:31:22 AM).
Active Response that started at 4/13/2015 8:59:17 AM is disengaged. The traffic from IP address 54.69.230.10 was blocked for 600 second(s).
The client will block traffic from IP address 54.68.144.135 for the next 600 seconds (from 4/11/2015 11:48:13 AM to 4/11/2015 11:58:13 AM).
[SID: 28239] System Infected: Fake Plugin Activity 2 attack blocked. Traffic has been blocked for this application: \DEVICE\HARDDISKVOLUME4\WINDOWS\EXPLORER.EXE
Active Response that started at 4/11/2015 11:48:13 AM is disengaged. The traffic from IP address 54.68.144.135 was blocked for 600 second(s).
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Any assistance to clean my pc of these issues would be greatly appreciated!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 13, 2015 22:20:26 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
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catz
New Helpee
Posts: 22
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Post by catz on Apr 13, 2015 23:17:31 GMT -8
Thank you so much for your assistance I have fully read your post outlining the overall processes and expectations. I look forward to working with you soon and finding resolution to the issues I have noted. Many Thanks!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 13, 2015 23:19:06 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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catz
New Helpee
Posts: 22
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Post by catz on Apr 14, 2015 8:16:06 GMT -8
Hi there, I have tried to reply with the contents of the log files; however, I receive a webpage stating the following:
Sorry, you have been blocked You are unable to access freeforums.net Why have I been blocked? This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. What can I do to resolve this? You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the CloudFlare Ray ID found at the bottom of this page. CloudFlare Ray ID: 1d709a8b2c301165 • Your IP: 72.19.134.48 • Performance & security by CloudFlare •
Inserted from <http://qmalwareremoval.freeforums.net/post/create/1578>
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Please advise. Thank you so much for your help!
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catz
New Helpee
Posts: 22
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Post by catz on Apr 14, 2015 9:08:32 GMT -8
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catz
New Helpee
Posts: 22
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Post by catz on Apr 14, 2015 9:16:04 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 14, 2015 22:41:23 GMT -8
I think I have found it, I am just making my way through a MASSIVE!!!! script a user needs.
Quads
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catz
New Helpee
Posts: 22
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Post by catz on Apr 14, 2015 22:45:51 GMT -8
Thank you so much! I really appreciate your time and help.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 14, 2015 22:49:50 GMT -8
I have also just noticed something giving itself a name of a hit song to try and hide "................ 1212 Lorde Royals.exe ()"
Quads
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