To begin with, please uninstall the following program:
Please go to
START (Windows Orb) >> Control Panel >> Uninstall a Program or
Programs and Features and remove the following (if listed):
UmmyVideoDownloaderTo do so, left clicking on the name once and then click
Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
FIRST >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as
fixlist.txtNOTE. It's important that both files,
FRST64 and
fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the
Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
SECOND >>>>Junkware Removal ToolPlease download JRT from
here to your desktop.
Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.Double click the JRT.exe file to run the application.
The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).
When it is asked, press any key to allow the program to continue / run.
This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.
Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.LAST >>>>AdwCleaner by XplodeDownload AdwCleaner from
here or from
here. Save the file to the desktop.
NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.
Close all open windows and browsers.[/b][/font] Right click the
AdwCleaner icon on the desktop, click
Run as administrator and accept the UAC prompt to run AdwCleaner.
You will see the following console:
Click the
Scan button and wait for the scan to finish.
After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see:
Waiting for action. Please uncheck elements you don't want to remove.Click the
Clean button.
Everything checked will be deleted.
When the program has finished cleaning a report appears.
Once done it will ask to reboot, allow this
On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to
C:\AdwCleaner\AdwCleaner[C0].txt[/ul]
Optional:
NOTE: If you see
AVG Secure Search being targeted for deletion,
Here's Why and
Here. You can always
Reinstall it.
Also, please tell me how your system is running now and / or any lingering problems. Thanks.
