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Post by carlislemom on Jun 25, 2017 5:57:47 GMT -8
I totally uninstalled Norton while running AVG. AVG is finding no virus. I am settled for the week. Not sure what I should do now. Should I uninstall AVG and try to reinstall NOrton and run a full scan again?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jun 25, 2017 13:15:54 GMT -8
What is the make and version of AVG? You could stay with AVG if you like (it is now owned by Avast and ranks very high in AV tests). It is whatever you feel the most comfortable with.
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Post by carlislemom on Jun 25, 2017 14:36:52 GMT -8
It was the latest version on the website. I did uninstall and install NOrton again to see what would happen. A full scan is still running but it already says a Heuristic Virus exists. Before doing this. I ran the Malwarebytes program earlier today (totally forgot to save the info) - it found errors which I allowed the program to fix, this with AVG giving a clean scan before hand.
I am just sure which program to trust and really want to be sure the virus is gone.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jun 25, 2017 14:56:04 GMT -8
Heuristic Virus = not sure but maybe could be a virus based on some limited automatic file sandbox study. Best to submit to Norton for more clearification. Malwarebytes will always find more than other AV as they are very focused on PUPs, PUAs and adware type infections. As a definitive second opinion scanner, I trust Emsisoft. Go to Emsisoft and download the Emsisoft Free Emergency Kit from here. - Double click on the EmsisoftEmergencyKit.exe file and then click on Extract to unpack the files (the default directory of C:\EEK is fine).
- Go to the new directory and right click on Start Emergency Kit Scanner.exe and choose 'Run as Administrator'.
- Once the scanner loads, allow it check for updates.
- When the updates are finished, click the BACK button to return to the main menu.
- Click on the SCAN and select Malware Scan to start scanning your system. Please enable the PUP detection option, if it asks.
- If the scan finds anything, it will open a scan finding window. Please click on View Report; copy this report and paste it here in reply post.
- Please close the Emergency Kit Scanner program now.
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Post by carlislemom on Jun 25, 2017 16:55:57 GMT -8
complete scan done. found Kotver!bat again - says requires removal tool which I will download and run - will post results soon. also found Heuristic.ADH which says it fully resolved.
NOTE - saw your response after I posted. WILL DO YOUR SUGGESTION FIRST.
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Post by carlislemom on Jun 25, 2017 17:15:19 GMT -8
Emsisoft Emergency Kit - Version 2017.4 Last update: 6/25/2017 9:03:01 PM User account: MOM-LAPTOP\carli Computer name: MOM-LAPTOP OS version: Windows 10x64
Scan settings:
Scan type: Malware Scan Objects: Rootkits, Memory, Traces, Files
Detect PUPs: On Scan archives: Off ADS Scan: On File extension filter: Off Direct disk access: Off
Scan start: 6/25/2017 9:03:38 PM
Scanned 81069 Found 0
Scan end: 6/25/2017 9:11:19 PM Scan time: 0:07:41
Symantec Kotver removal tool still finds nothing!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jun 25, 2017 17:18:53 GMT -8
Cool but don't kill yourself over this. The FRST logs you posted last time don't show any traces (Registry or bat files) related to Kotver BUT the walware writers have stayed busy on this one and now use some rootkit type hiding techniques on this infection.
Emsisoft uses dual scanning engines (Bitdefender and Emsisoft) so it finds all relevant malware.
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Post by carlislemom on Jun 25, 2017 17:24:48 GMT -8
I will keep running both on a daily basis for a while. It scares me that Norton keeps flagging it but I will keep an eye on it.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jun 25, 2017 17:29:35 GMT -8
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Post by carlislemom on Jun 25, 2017 17:36:19 GMT -8
Running Now.
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