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Post by bbcode3 on Oct 24, 2014 20:58:53 GMT -8
Help please!!
I also have multiple dllhost.exe *32 by com surrogate running. Computer is running slowly and sometimes not at all.
I don't know what to do. Please help.
Thank you
Windows 7 PRO 64 bit OS
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 24, 2014 21:28:57 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System
Quads
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Post by bbcode3 on Oct 24, 2014 21:54:59 GMT -8
I have read and understand the post.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 24, 2014 22:37:01 GMT -8
I am not touching your system, you went against the Guidelines you have just read
And you have more than just poweliks
Quads
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Post by bbcode3 on Oct 24, 2014 22:38:06 GMT -8
Sorry.....I'll delete
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Post by bbcode3 on Oct 24, 2014 22:38:30 GMT -8
Deleted
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 24, 2014 22:42:31 GMT -8
No you have already gone against the guidelines about advanced tools didn't take long to have you go on your own. which is blatant, the guidelines are there for a reason and for more than most think.
You have more than Poweliks but ransomed, PUP'ed and something else.
Good Luck
Quad
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Post by bbcode3 on Oct 24, 2014 22:53:34 GMT -8
I'm sorry. I'm desperate. I understand I violated the rules. I was just trying to get a jump on things and messed up doing so.
I understand.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 24, 2014 23:03:27 GMT -8
The rules are there for a reason on being users are to read and do as they state, and it user can't or don't follow them means that they will be too difficult to work with as they don't follow what is asked.
You also ran FRST in a different location and now the other log an a scan no not be done. let alone the power of tools
Keep getting a jump on things but done use this forum to do so.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 25, 2014 0:05:05 GMT -8
If the other MR wants to do the thread / System he can
Quads
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