rohwerk
New Helpee
Here's to hoping I don't need to visit this thread often!
Posts: 34
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Post by rohwerk on Oct 17, 2013 14:41:06 GMT -8
My laptop is infected with the ICE Ransomware. I am running 64 Bit Windows 7 Home Edition. I am not able to start windows in safe mode. Please help.
Edit:
Attachments have now been removed from this thread as it is finished.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 17, 2013 15:07:16 GMT -8
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 17, 2013 15:07:55 GMT -8
You need a Flash Drive
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 17, 2013 18:00:26 GMT -8
Tell me when you have a Flash Drive
Quads
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rohwerk
New Helpee
Here's to hoping I don't need to visit this thread often!
Posts: 34
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Post by rohwerk on Oct 18, 2013 10:18:28 GMT -8
I have a flash drive. I'm at work right now, so I can upload files to the flash drive but will have to wait until I'm home to do anything with the actual infected laptop.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2013 14:04:41 GMT -8
Read Slowly and all of it. Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version. Transfer it on to the Flash Drive. Enter System Recovery Options. (infected system) To enter System Recovery Options from the Advanced Boot Options:
Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Choose your language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next. On the System Recovery Options menu you will get the following options: Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool Command Prompt Select Command Prompt
In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select " Computer" and find your flash drive letter and close the notepad. In the command window type e:\frst.exe (for x64 bit version type e:\frst64.exe) and press Enter Note: Replace letter e with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply back, Or with this forum you can paste the log into a message as some logs are already for bb code So are you using the work PC(s) to download and upload anything, so the first few steps could take awhile until I break the Ransom and repair the registry, so that the Desktop loads, that is also unless I see other items to. Quads
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rohwerk
New Helpee
Here's to hoping I don't need to visit this thread often!
Posts: 34
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Post by rohwerk on Oct 18, 2013 14:47:36 GMT -8
I am home now with both computers. I have run the scan tool (pasted below). I have not gone any farther, still have command prompt up on infected computer.
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 02-10-2013 Ran by SYSTEM on MININT-CAE55S9 on 18-10-2013 15:40:47 Running from H:\ Windows 7 Home Premium (X64) OS Language: English(US) Internet Explorer Version 10 Boot Mode: Recovery
The current controlset is ControlSet001 ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2281256 2011-03-10] (Synaptics Incorporated) HKLM\...\Run: [RTHDVCPL] - C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [6486120 2011-03-10] (Realtek Semiconductor) HKLM\...\Run: [HPWirelessAssistant] - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-06-18] (Hewlett-Packard Company) HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] () Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation) HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$34abdb91f75e6e4d3541138e74b7a4fe\n. ATTENTION! ====> ZeroAccess? HKLM-x32\...\Run: [IAStorIcon] - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [284696 2010-04-13] (Intel Corporation) HKLM-x32\...\Run: [Norton Online Backup] - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation) HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [946352 2012-12-02] (Adobe Systems Incorporated) HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [41208 2012-12-19] (Adobe Systems Incorporated) HKLM-x32\...\Run: [InCD] - C:\Program Files (x86)\Ahead\InCD\InCD.exe [1381376 2005-01-27] (Nero AG) HKLM-x32\...\Run: [HP Quick Launch] - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [577408 2012-02-15] (Hewlett-Packard Development Company, L.P.) HKU\Default\...\Run: [HPAdvisorDock] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\DOCK\HPAdvisorDock.exe [1712184 2010-02-09] () HKU\Default User\...\Run: [HPAdvisorDock] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\DOCK\HPAdvisorDock.exe [1712184 2010-02-09] () HKU\Kyle Rohwer\...\Run: [HPAdvisorDock] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\DOCK\HPAdvisorDock.exe [1712184 2010-02-09] () HKU\Kyle Rohwer\...\Run: [swg] - C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2011-02-06] (Google Inc.) HKU\Kyle Rohwer\...\Run: [msnmsgr] - C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe [3872080 2010-04-16] (Microsoft Corporation) HKU\Kyle Rohwer\...\Run: - C:\Users\Kyle Rohwer\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-07-12] (Facebook Inc.) HKU\Kyle Rohwer\...\Run: [Google Update] - C:\Users\Kyle Rohwer\AppData\Local\Google\Update\GoogleUpdate.exe [136176 2012-02-01] (Google Inc.) HKU\Mcx1-LAPTOP\...\Winlogon: [Shell] C:\Windows\eHome\McrMgr.exe [343552 2009-07-13] (Microsoft Corporation) <==== ATTENTION Startup: C:\Users\Kyle Rohwer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\jdlwlbmq.lnk ShortcutTarget: jdlwlbmq.lnk -> C:\PROGRA~3\qmblwldj.plz (Eggenberg Corporation)
==================== Services (Whitelisted) =================
S2 InCDsrv; C:\Program Files (x86)\Ahead\InCD\InCDsrv.exe [856064 2005-01-27] (Nero AG) S2 N360; C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe [144368 2013-05-20] (Symantec Corporation) S2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation) S2 Winmgmt; C:\PROGRA~3\jdlwlbmq.pzz [61544 2013-10-17] (Microsoft Corporation) S2 Winmgmt; C:\PROGRA~3\jdlwlbmq.pzz [61544 2013-10-17] (Microsoft Corporation)
==================== Drivers (Whitelisted) ====================
S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\BASHDefs\20131002.001\BHDrvx64.sys [1525848 2013-10-01] (Symantec Corporation) S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\BASHDefs\20131002.001\BHDrvx64.sys [1525848 2013-10-01] (Symantec Corporation) S1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation) S1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484952 2013-08-27] (Symantec Corporation) S1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484952 2013-08-27] (Symantec Corporation) S3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [140376 2013-08-27] (Symantec Corporation) S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\IPSDefs\20131015.003\IDSvia64.sys [521816 2013-10-17] (Symantec Corporation) S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\IPSDefs\20131015.003\IDSvia64.sys [521816 2013-10-17] (Symantec Corporation) S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20131017.003\ENG64.SYS [126040 2013-08-29] (Symantec Corporation) S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20131017.003\ENG64.SYS [126040 2013-08-29] (Symantec Corporation) S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20131017.003\EX64.SYS [2099288 2013-08-29] (Symantec Corporation) S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\VirusDefs\20131017.003\EX64.SYS [2099288 2013-08-29] (Symantec Corporation) S3 SRTSP; C:\Windows\System32\Drivers\N360x64\1404000.028\SRTSP64.SYS [796760 2013-05-15] (Symantec Corporation) S1 SRTSPX; C:\Windows\system32\drivers\N360x64\1404000.028\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation) S0 SymDS; C:\Windows\System32\drivers\N360x64\1404000.028\SYMDS64.SYS [493656 2013-05-20] (Symantec Corporation) S0 SymEFA; C:\Windows\System32\drivers\N360x64\1404000.028\SYMEFA64.SYS [1139800 2013-05-22] (Symantec Corporation) S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-06-17] (Symantec Corporation) S1 SymIRON; C:\Windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation) S1 SymNetS; C:\Windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation) S4 InCDfs; No ImagePath S1 InCDrec; No ImagePath S3 RSUSBSTOR; System32\Drivers\RtsUStor.sys [x]
==================== NetSvcs (Whitelisted) ===================
==================== One Month Created Files and Folders ========
2013-10-18 15:40 - 2013-10-18 15:40 - 00000000 ____D C:\FRST 2013-10-17 08:14 - 2013-10-17 08:14 - 01250304 ____T C:\ProgramData\jdlwlbmq.fki 2013-10-17 07:24 - 2013-10-17 07:24 - 00061544 ____T (Microsoft Corporation) C:\ProgramData\jdlwlbmq.pzz 2013-10-17 07:23 - 2013-10-17 08:14 - 95025368 ____T C:\ProgramData\jdlwlbmq.pff 2013-10-17 07:23 - 2013-10-17 08:14 - 00000000 _____ C:\ProgramData\jdlwlbmq.ctrl 2013-10-17 07:23 - 2013-10-17 07:23 - 00229376 _____ (Eggenberg Corporation) C:\ProgramData\qmblwldj.plz 2013-10-14 14:45 - 2013-10-14 14:45 - 17813896 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe 2013-10-14 13:54 - 2013-09-22 15:28 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll 2013-10-14 13:54 - 2013-09-22 15:28 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 02876928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 02048512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll 2013-10-14 13:54 - 2013-09-22 15:27 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll 2013-10-14 13:54 - 2013-09-22 14:55 - 02241024 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll 2013-10-14 13:54 - 2013-09-22 14:55 - 01365504 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll 2013-10-14 13:54 - 2013-09-22 14:55 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe 2013-10-14 13:54 - 2013-09-22 14:54 - 03959296 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 02647552 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll 2013-10-14 13:54 - 2013-09-22 14:54 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll 2013-10-14 13:54 - 2013-09-20 19:38 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb 2013-10-14 13:54 - 2013-09-20 19:30 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb 2013-10-14 13:54 - 2013-09-20 18:48 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe 2013-10-14 13:54 - 2013-09-20 18:39 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe 2013-10-14 13:53 - 2013-09-22 15:27 - 14335488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll 2013-10-14 13:53 - 2013-09-22 14:54 - 19252224 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll 2013-10-14 13:53 - 2013-09-22 14:54 - 15404544 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll 2013-10-10 16:03 - 2013-09-13 17:10 - 00497152 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\afd.sys 2013-10-10 16:03 - 2013-09-07 18:30 - 01903552 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys 2013-10-10 16:03 - 2013-09-07 18:27 - 00327168 _____ (Microsoft Corporation) C:\Windows\System32\mswsock.dll 2013-10-10 16:03 - 2013-09-07 18:03 - 00231424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mswsock.dll 2013-10-10 16:03 - 2013-08-28 18:17 - 05549504 _____ (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe 2013-10-10 16:03 - 2013-08-28 18:16 - 01732032 _____ (Microsoft Corporation) C:\Windows\System32\ntdll.dll 2013-10-10 16:03 - 2013-08-28 18:16 - 00859648 _____ (Microsoft Corporation) C:\Windows\System32\tdh.dll 2013-10-10 16:03 - 2013-08-28 18:16 - 00243712 _____ (Microsoft Corporation) C:\Windows\System32\wow64.dll 2013-10-10 16:03 - 2013-08-28 18:13 - 00878080 _____ (Microsoft Corporation) C:\Windows\System32\advapi32.dll 2013-10-10 16:03 - 2013-08-28 17:51 - 03969472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe 2013-10-10 16:03 - 2013-08-28 17:51 - 03914176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe 2013-10-10 16:03 - 2013-08-28 17:50 - 01292192 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntdll.dll 2013-10-10 16:03 - 2013-08-28 17:50 - 00619520 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tdh.dll 2013-10-10 16:03 - 2013-08-28 17:50 - 00005120 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wow32.dll 2013-10-10 16:03 - 2013-08-28 17:48 - 00640512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\advapi32.dll 2013-10-10 16:03 - 2013-08-28 16:49 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\setup16.exe 2013-10-10 16:03 - 2013-08-28 16:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntvdm64.dll 2013-10-10 16:03 - 2013-08-28 16:49 - 00007680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\instnm.exe 2013-10-10 16:03 - 2013-08-28 16:49 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\user.exe 2013-10-10 16:03 - 2013-08-27 17:21 - 03155968 _____ (Microsoft Corporation) C:\Windows\System32\win32k.sys 2013-10-10 16:03 - 2013-08-27 17:12 - 00461312 _____ (Microsoft Corporation) C:\Windows\System32\scavengeui.dll 2013-10-10 16:03 - 2013-08-01 04:09 - 00983488 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\dxgkrnl.sys 2013-10-10 16:03 - 2013-07-20 02:33 - 00124112 _____ (Microsoft Corporation) C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll 2013-10-10 16:03 - 2013-07-20 02:33 - 00102608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\PresentationCFFRasterizerNative_v0300.dll 2013-10-10 16:03 - 2013-07-12 02:41 - 00185344 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\usbvideo.sys 2013-10-10 16:03 - 2013-07-12 02:41 - 00100864 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\usbcir.sys 2013-10-10 16:03 - 2013-07-04 04:57 - 00259584 _____ (Microsoft Corporation) C:\Windows\System32\WebClnt.dll 2013-10-10 16:03 - 2013-07-04 04:50 - 00633856 _____ (Microsoft Corporation) C:\Windows\System32\comctl32.dll 2013-10-10 16:03 - 2013-07-04 04:50 - 00102400 _____ (Microsoft Corporation) C:\Windows\System32\davclnt.dll 2013-10-10 16:03 - 2013-07-04 03:57 - 00205824 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WebClnt.dll 2013-10-10 16:03 - 2013-07-04 03:51 - 00081920 _____ (Microsoft Corporation) C:\Windows\SysWOW64\davclnt.dll 2013-10-10 16:03 - 2013-07-04 03:50 - 00530432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\comctl32.dll 2013-10-10 16:03 - 2013-07-04 02:11 - 00140800 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\mrxdav.sys 2013-10-10 16:03 - 2013-07-02 20:05 - 00076800 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidclass.sys 2013-10-10 16:03 - 2013-07-02 20:05 - 00032896 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidparse.sys 2013-10-10 16:03 - 2013-06-25 14:55 - 00785624 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\Wdf01000.sys 2013-10-10 16:03 - 2013-06-05 21:50 - 00041472 _____ (Microsoft Corporation) C:\Windows\System32\lpk.dll 2013-10-10 16:03 - 2013-06-05 21:49 - 00100864 _____ (Microsoft Corporation) C:\Windows\System32\fontsub.dll 2013-10-10 16:03 - 2013-06-05 21:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\System32\dciman32.dll 2013-10-10 16:03 - 2013-06-05 21:47 - 00046080 _____ (Adobe Systems) C:\Windows\System32\atmlib.dll 2013-10-10 16:03 - 2013-06-05 20:57 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\lpk.dll 2013-10-10 16:03 - 2013-06-05 20:51 - 00070656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\fontsub.dll 2013-10-10 16:03 - 2013-06-05 20:50 - 00010240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dciman32.dll 2013-10-10 16:03 - 2013-06-05 19:30 - 00368128 _____ (Adobe Systems Incorporated) C:\Windows\System32\atmfd.dll 2013-10-10 16:03 - 2013-06-05 19:01 - 00295424 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\atmfd.dll 2013-10-10 16:03 - 2013-06-05 19:01 - 00034304 _____ (Adobe Systems) C:\Windows\SysWOW64\atmlib.dll 2013-10-10 15:59 - 2013-10-10 15:59 - 00000000 ____D C:\Empire State 2013-10-10 15:47 - 2013-10-10 15:47 - 00000000 ____D C:\Act of Vengeance 2013-09-28 18:10 - 2013-10-14 14:16 - 00000000 ____D C:\Program Files\Microsoft Silverlight 2013-09-28 18:10 - 2013-10-14 14:16 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
==================== One Month Modified Files and Folders =======
2013-10-18 15:40 - 2013-10-18 15:40 - 00000000 ____D C:\FRST 2013-10-17 20:29 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT 2013-10-17 20:28 - 2013-06-17 20:03 - 00002420 _____ C:\Windows\setupact.log 2013-10-17 08:14 - 2013-10-17 08:14 - 01250304 ____T C:\ProgramData\jdlwlbmq.fki 2013-10-17 08:14 - 2013-10-17 07:23 - 95025368 ____T C:\ProgramData\jdlwlbmq.pff 2013-10-17 08:14 - 2013-10-17 07:23 - 00000000 _____ C:\ProgramData\jdlwlbmq.ctrl 2013-10-17 08:14 - 2011-02-06 10:04 - 00000904 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job 2013-10-17 08:05 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 2013-10-17 08:05 - 2009-07-13 20:45 - 00023248 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 2013-10-17 08:01 - 2011-12-26 01:42 - 00000952 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001UA.job 2013-10-17 08:00 - 2011-03-21 09:46 - 00000000 ____D C:\Users\Kyle Rohwer\Tracing 2013-10-17 08:00 - 2009-07-13 21:08 - 00032654 _____ C:\Windows\Tasks\SCHEDLGU.TXT 2013-10-17 07:50 - 2011-02-06 10:04 - 00000908 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job 2013-10-17 07:48 - 2010-12-01 10:11 - 01134511 _____ C:\Windows\WindowsUpdate.log 2013-10-17 07:46 - 2012-02-20 14:22 - 00000932 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001UA.job 2013-10-17 07:45 - 2012-08-21 16:13 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job 2013-10-17 07:30 - 2011-02-06 17:45 - 00449078 _____ C:\Windows\PFRO.log 2013-10-17 07:24 - 2013-10-17 07:24 - 00061544 ____T (Microsoft Corporation) C:\ProgramData\jdlwlbmq.pzz 2013-10-17 07:23 - 2013-10-17 07:23 - 00229376 _____ (Eggenberg Corporation) C:\ProgramData\qmblwldj.plz 2013-10-17 07:16 - 2011-12-26 01:42 - 00000930 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001Core.job 2013-10-16 13:46 - 2012-02-20 14:22 - 00000880 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001Core.job 2013-10-15 10:52 - 2011-02-06 10:04 - 00000000 ____D C:\Users\Kyle Rohwer\AppData\Local\Google 2013-10-14 15:06 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache 2013-10-14 14:45 - 2013-10-14 14:45 - 17813896 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe 2013-10-14 14:45 - 2012-08-21 16:13 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater 2013-10-14 14:45 - 2012-07-14 09:56 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe 2013-10-14 14:45 - 2011-06-03 15:53 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2013-10-14 14:23 - 2009-07-13 21:13 - 00727334 _____ C:\Windows\System32\PerfStringBackup.INI 2013-10-14 14:16 - 2013-09-28 18:10 - 00000000 ____D C:\Program Files\Microsoft Silverlight 2013-10-14 14:16 - 2013-09-28 18:10 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight 2013-10-14 14:16 - 2009-07-13 20:45 - 00280728 _____ C:\Windows\System32\FNTCACHE.DAT 2013-10-14 13:45 - 2011-02-06 10:04 - 00003904 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA 2013-10-14 13:45 - 2011-02-06 10:04 - 00003652 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore 2013-10-14 13:43 - 2013-08-02 02:04 - 00000000 ____D C:\Windows\System32\MRT 2013-10-14 13:42 - 2012-02-20 14:22 - 00003914 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001UA 2013-10-14 13:41 - 2012-02-20 14:22 - 00003518 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3506036945-745545750-2397074263-1001Core 2013-10-14 13:37 - 2011-02-14 08:49 - 80541720 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe 2013-10-10 17:09 - 2011-03-17 21:09 - 00000000 ____D C:\Movie 2013-10-10 16:55 - 2011-02-14 08:34 - 00000000 ____D C:\ProgramData\DVD Shrink 2013-10-10 15:59 - 2013-10-10 15:59 - 00000000 ____D C:\Empire State 2013-10-10 15:47 - 2013-10-10 15:47 - 00000000 ____D C:\Act of Vengeance 2013-10-07 16:19 - 2011-02-07 17:46 - 00000052 _____ C:\Windows\SysWOW64\DOErrors.log 2013-10-07 16:18 - 2011-10-31 16:09 - 00000000 _____ C:\Windows\System32\HP_ActiveX_Patch_NOT_DETECTED.txt 2013-09-22 15:28 - 2013-10-14 13:54 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll 2013-09-22 15:28 - 2013-10-14 13:54 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 02876928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 02048512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll 2013-09-22 15:27 - 2013-10-14 13:54 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll 2013-09-22 15:27 - 2013-10-14 13:53 - 14335488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll 2013-09-22 14:55 - 2013-10-14 13:54 - 02241024 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll 2013-09-22 14:55 - 2013-10-14 13:54 - 01365504 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll 2013-09-22 14:55 - 2013-10-14 13:54 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe 2013-09-22 14:54 - 2013-10-14 13:54 - 03959296 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 02647552 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll 2013-09-22 14:54 - 2013-10-14 13:54 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll 2013-09-22 14:54 - 2013-10-14 13:53 - 19252224 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll 2013-09-22 14:54 - 2013-10-14 13:53 - 15404544 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll 2013-09-20 19:38 - 2013-10-14 13:54 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb 2013-09-20 19:30 - 2013-10-14 13:54 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb 2013-09-20 18:48 - 2013-10-14 13:54 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe 2013-09-20 18:39 - 2013-10-14 13:54 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
ZeroAccess: C:\$Recycle.Bin\S-1-5-21-3506036945-745545750-2397074263-1001\$34abdb91f75e6e4d3541138e74b7a4fe
ZeroAccess: C:\$Recycle.Bin\S-1-5-18\$34abdb91f75e6e4d3541138e74b7a4fe
Files to move or delete: ==================== C:\ProgramData\jdlwlbmq.ctrl C:\ProgramData\jdlwlbmq.pff C:\ProgramData\qmblwldj.plz
Some content of TEMP: ==================== C:\Users\Kyle Rohwer\AppData\Local\Temp\qxf3lhe_.dll C:\Users\Kyle Rohwer\AppData\Local\Temp\_is5DD6.exe C:\Users\Kyle Rohwer\AppData\Local\Temp\~tmf4113820792029229838.dll
==================== Known DLLs (Whitelisted) ================
==================== Bamital & volsnap Check =================
C:\Windows\System32\winlogon.exe => MD5 is legit C:\Windows\System32\wininit.exe => MD5 is legit C:\Windows\SysWOW64\wininit.exe => MD5 is legit C:\Windows\explorer.exe => MD5 is legit C:\Windows\SysWOW64\explorer.exe => MD5 is legit C:\Windows\System32\svchost.exe => MD5 is legit C:\Windows\SysWOW64\svchost.exe => MD5 is legit C:\Windows\System32\services.exe => MD5 is legit C:\Windows\System32\User32.dll => MD5 is legit C:\Windows\SysWOW64\User32.dll => MD5 is legit C:\Windows\System32\userinit.exe => MD5 is legit C:\Windows\SysWOW64\userinit.exe => MD5 is legit C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: exefile => OK HKLM\...\exefile\DefaultIcon: %1 => OK HKLM\...\exefile\open\command: "%1" %* => OK
==================== Restore Points =========================
3 Restore point made on: 2013-09-28 18:07:41 Restore point made on: 2013-10-10 20:40:34 Restore point made on: 2013-10-14 13:32:34
==================== Memory info ===========================
Percentage of memory in use: 18% Total physical RAM: 3893.86 MB Available physical RAM: 3188.27 MB Total Pagefile: 3892.01 MB Available Pagefile: 3177.41 MB Total Virtual: 8192 MB Available Virtual: 8191.88 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:448.45 GB) (Free:373.87 GB) NTFS ==>[System with boot components (obtained from reading drive)] Drive e: (RECOVERY) (Fixed) (Total:17.01 GB) (Free:2.46 GB) NTFS ==>[System with boot components (obtained from reading drive)] Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32 Drive h: () (Removable) (Total:3.67 GB) (Free:3.66 GB) FAT32 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS Drive y: (SYSTEM) (Fixed) (Total:0.19 GB) (Free:0.16 GB) NTFS ==>[System with boot components (obtained from reading drive)]
==================== MBR & Partition Table ==================
======================================================== Disk: 0 (Size: 466 GB) (Disk ID: 1D505CB8) Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=448 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=17 GB) - (Type=07 NTFS) Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)
======================================================== Disk: 1 (Size: 4 GB) (Disk ID: 00000000) Partition 1: (Not Active) - (Size=4 GB) - (Type=0C)
LastRegBack: 2013-08-14 04:34
==================== End Of Log ============================
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2013 14:57:25 GMT -8
You have the Zeroaccess Rootkit as well. You will also have a broken Windows management for awhile (maybe more services).
I have to script to tell FRST what to do,
Quads
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rohwerk
New Helpee
Here's to hoping I don't need to visit this thread often!
Posts: 34
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Post by rohwerk on Oct 18, 2013 15:27:47 GMT -8
Ok. Not really sure what the broken windows management means but I did see the Zeroaccess on the log. I will just wait for further instructions.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 18, 2013 15:46:04 GMT -8
The Windows Management Service is actually point to the Ransomware (ICE) instead of what should be the Windows file(s).
This should be enough to break the Ransom and take part of Zeroaccess, but files will still be on your system and the rest has to be dealt with but at least we should be able to get to your Desktop in Normal Mode after to be able to carry on
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive, so that fixlist.txt is next to FRST64.exe on the Flash Drive, DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Do Like previously to start FRST without Windows loading like we did when we first used FRST on the Flash Drive. (there is a difference stated further down)
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer. (If it still gives the disclaimer) Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) Please attach the log in your reply back, Or with this forum you can paste the log into a message as some logs are already for bb code
Quads
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