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Post by artanor on Feb 3, 2014 15:33:03 GMT -8
English is not my native language, so I hope my post will be understandable. ^^; As many other people, I'm getting the Fake App Attack: Misleading Application File Download 3: Attachment DeletedSorry about the pic being in Italian... It's saying the same things you can read here: qmalwareremoval.freeforums.net/attachment/download/484I really don't know what to do, every 3-4 minutes Google Chrome keeps shutting down. Can you help me, please?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 3, 2014 15:43:10 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
Quads
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Post by artanor on Feb 3, 2014 15:49:21 GMT -8
I've read the previous post fully and I understood it, thank you.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 3, 2014 16:03:05 GMT -8
What is your Operating System, including if 32 bit or 64 bit??
Quads
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Post by artanor on Feb 3, 2014 16:04:12 GMT -8
Windows 7, 64 bit.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 3, 2014 16:22:05 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 3, 2014 16:41:29 GMT -8
I am up to doing scripts for everyone so will take me longer between messages and part of your logs are in Italian for me to work though. But you do have what looks like a fair bit to deal with.
Quads
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Post by artanor on Feb 3, 2014 16:59:14 GMT -8
Sorry, I deleted the previous post because I thought there could be some errors (the program crashed), I'll re-upload the results here: Attachment DeletedAttachment DeletedI was afraid language could be a problem... I'm really sorry about that. Don't worry, I have no rush at all. Thank you again.
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Post by artanor on Feb 3, 2014 17:39:57 GMT -8
Is it a problem if I come back tomorrow? It's pretty late, here (my bad, it was already late when I created this thread)...
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Feb 3, 2014 18:26:19 GMT -8
First to see if we can get the browser(s) to stop crashing to make it easier for other steps
Below did not stop the crashing for 2 users, but your program listed below is different. (4 - 5 different programs with the same problem module)
Found the module, but you do have more to deal with later
First we will see if Windows will uninstall what the module belongs to for us, before scripting for more items and so on but at least with hope the Browser(s) will stop crashing.
In the Control panel => Programs => Uninstall
Uninstall in the list of programs
ContinueToSave 1.74 (x32 Version: - ) <==== ATTENTION continyuuetoSaVe (x32 Version: - continue to save) Web Assistant 2.0.0.573
Although some can be stubborn as heck I am only wanting try and remove the programs with the problem module for now there will be more later.
Quads
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