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Post by discostu on Mar 21, 2015 11:43:25 GMT -8
Hi, I'm getting the same issue as mentioned in this thread : Fixed issue . I'm using a new laptop running Windows 8.1 32 bit. The laptop came with free McAfee which I immediately updated, but still ended up with pop-ups and issues, running scans and fixes didn't seem to help. I uninstalled McAfee and installed Norton, ran a full scan and that seemed to fix a most issues but I then I got the 'Large amount of suspicious traffic pop-up' message attached. I installed and ran NPE and found one issue which it fixed but this pop-up keeps reoccurring every 2-3 minutes. Could you guide me through or point me in the direction of hopefully identifying and fixing this. Thanks in advance
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Mar 21, 2015 17:33:09 GMT -8
Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by discostu on Mar 22, 2015 1:47:19 GMT -8
I have read the post fully and agree with it's contents.
Just to add I'm UK based so please bear with any time differences.
Thanks for this.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Mar 22, 2015 15:09:46 GMT -8
Make sure it is 32 bit as nearly all Windows 8.1 systems I have dealt with (if not all) are 64 bit NOT 32 bit.
Quads
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Post by discostu on Mar 22, 2015 23:20:54 GMT -8
You are correct, it's win64. Attachment verifies this.
Apologies for the error.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Mar 22, 2015 23:38:04 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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Post by discostu on Mar 23, 2015 11:23:34 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Mar 23, 2015 15:12:09 GMT -8
There is some sort of problem with the download of FRST.txt as even though itis 85kb + but on download it shows nothing / blank
Quads
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Post by discostu on Mar 24, 2015 9:27:07 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Mar 24, 2015 13:54:13 GMT -8
I can see the System is using a Proxy, but it looks like there is another problem with a possible conflict as Norton and Lavasoft are both on the system, where Lavasoft is using the Winsock
hmmmmmm
Quads
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