dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 1, 2015 16:34:27 GMT -8
They opened fine, so don't worry about posting any more. You have a corrupt registry hive and the NETIO.sys driver is misbehaving. Next step should be to check your drivers for updates. Download DUMO by KC Software from here (this is the 'lite' version which means no ads or toolbars included). Install the application and let it scan your system. Once done, select Actions > Export > Text file. Please post this.
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Post by tonto on Jul 2, 2015 6:53:58 GMT -8
Thanks debrisen, a couple of quick questions if you don't mind.
I used the HP Support Assistant to check for driver updates. It says I'm up to date, but then there is a long list of drivers. I open each catagory and it looks llike a History of driver updates. I assume the "newest dated" is the best driver. I started working my way down the list. When I click on the newest one, sometimes I see an install link, sometimes a reinstall link. Some of the catagories have only 1 driver listed.
Should I go through all of these & make sure the newest version is installed & reinstall all them? I started doing this, but I'm not sure it is necessary. I'm thinking reinstalling them might overwrite any errors...don't know. It also tells me a restart is required (takes so long). Should I restart after each install or postpone it untill I've gone through the list?
Last question: Is it OK to do this in "Safe Mode?" The computer does start most of the time, but it does work faster in safe mode. Does it matter which mode I work out of? I always choose "Safe Mode with Networking." That is a guess.
Sorry for the ignorance, I've never had any formal training in computers.
As always, your help is very much appreciated!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 2, 2015 20:39:43 GMT -8
Restart after each install BUT I only wanted to see the list first and then you can do some work. Definetly, reinstalling will correct any setting registry errors for the drivers.
Don't get too carried away; looking at the list of drivers first would be good.
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Post by tonto on Jul 3, 2015 19:36:34 GMT -8
Here is the Dumo file (the notepad file was much more difficult to read--if you need it though I'll post it):
I've updated/reinstalled all the drivers from the HP list. The Dumo file still lists the same available driver updates.
I cleaned up with CCleaner. Ran their duplicate file locater, should I delete these & if so which ones (they don't look exactly alike)? I can only select one of them.
duplicate files.txt (74.15 KB)
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 7, 2015 12:57:01 GMT -8
I think your drivers are fine but I'm still looking into the BSOD errors.
Question: Did you ever try the Clean Boot / research method on this machine?
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Post by tonto on Jul 7, 2015 14:11:08 GMT -8
Hey debrisen, Don't know what the Clean Boot methor is, but I'll google it & read about it when I get home. The PC has not been able to start all weekend (only in safe mode), This morning I waited about 15 minutes between commands & it did start (albeit incredibly slow). I left if doing a defrag as I had to leave for work. So I wont know how that went untill I get home. Should I download those driver updates from the Dumo list? Do i just follow the download sites it refers me to or do you recommend a different site? I tried doing a search from a couple of parent companies, but couldn't find the drivers doing searchs on their web sites. I've never installed drivers other than those that come from HP or MS (just click to install). I've read a couple of blogs of people with a corrupt Netio driver, seems like it's not an easy fix! Still cuerious about those dupicate files as well. May not be important, don't know. Edit: support.microsoft.com/en-us/kb/929135#/en-us/kb/929135Will I need the restore points?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 7, 2015 17:42:49 GMT -8
If you do 2 (Hide All Microsoft Services) then you will not lose any Restore Points. Step 3 should actually read "Disable all VISABLE services".
What this lets you do is start the system with only MS services running and let you see if that proves the hardware / OS are not to blame for the problems.
So the idea is to keep going through the list that was disabled and add one at a time back into the boot up sequence to see if one of them causes the issue to happen.
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Post by tonto on Jul 8, 2015 17:53:05 GMT -8
OK debrisen, that makes sence because it is after the inital boot that the crash occurs. I'm gonna read about it a bit more as I would not know how to restart the items/processes back in, 1 at a time, right now. I tried to open msconfig.exe this morning, but it just timed out. I'll try again when I get home later. I'm off tomorrow so I should have some more time to work on it.
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Post by tonto on Jul 8, 2015 20:20:28 GMT -8
OK, I've opened msconfig & did 1 & 2. I confused on #3.
"Step 3 should actually read "Disable all VISABLE services"."
Forgive me for being so ignorant, but I want to get this right. I need to click "Disable all" as directed. Does this disable all the programs in the Services Tab when I click "apply." And then, is this the list that I will go through, enableing 1 at a time untill I get to the problem that causes the crash?
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Post by tonto on Jul 8, 2015 20:36:53 GMT -8
I did all 3 steps and restarted my PC. It started a bit faster, but when I clicked IE is the system tray, it crashed. I'm thinking this means the problem is in the registry?
7-9-15 Dump File.dmp (269.1 KB)
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