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Post by wendybird on Nov 9, 2014 12:24:32 GMT -8
Around 11/4/14, I started seeing repeated Intrusion attacks from Trojan Poweliks, Ad clicker activity, Exploit Toolkit Website 32...Norton noted risk as High, but repeatedly stated no action required. Kept being prompted to restart computer to continue removal of security risks...which I did.
Next I started getting High CPU Usage COM Surrogate & could see it was going into syswow64\dllhost.exe I see now that Norton had started blocking a lot of Unauthorized access beginning 7:36am on 11/3/14.
I have only used Norton Power Eraser which found no risks....The only way I found this Forum was when I received Powershell has stopped working & typed that in to do a search & found all of us with the same exact problem! It is now affecting my audio when I play videos, sound is bad.
HELP!!! Did I cause this when I linked my smartphone into my home wifi?? And should I disconnect my cell phone from it?
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Post by delphie on Nov 9, 2014 13:10:28 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by wendybird on Nov 9, 2014 13:33:42 GMT -8
Thank you,I have read the post fully!
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Post by wendybird on Nov 9, 2014 18:14:19 GMT -8
Yes--64 bit operating system
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 9, 2014 18:18:50 GMT -8
You may need to disable your AV until after you have created the logs. Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message.
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Post by wendybird on Nov 9, 2014 18:37:48 GMT -8
Your current settings do not allow this file to be downloaded keeps popping up. I can see how to disable my Norton Firewall, but I don't see any option to disable my AV
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 9, 2014 18:42:32 GMT -8
For the infected Machine and IE Each time before downloading until Poweliks is broken, once broken do it once more and it should stay there. Start Internet Explorer. Click Tools ยป Options.Click on the Security tab. Select the Internet Zone. Click on the Custom Level button Click OK.
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Post by wendybird on Nov 9, 2014 18:49:58 GMT -8
I have Norton Internet Security & it tells me I have a "pending remediation action" & cant make any changes until I reboot. I had gotten a Security Request notice to restart twice a little while ago & I put them off for an hour each time. It was telling me to reboot to complete removal of security risks. I was restarting it repeatedly yesterday but I was afraid to today, until I was sure it wasn't a virus. I will reboot now.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 9, 2014 18:55:29 GMT -8
It is Norton's SONAR you need to disable. You can leave the firewall running.
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Post by wendybird on Nov 9, 2014 19:06:22 GMT -8
Krusty, I disabled sonar but I still get the message pop up saying Your current settings do not allow this file to be downloaded
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