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Post by stinger on Oct 26, 2014 16:42:00 GMT -8
My Windows 7 laptop started giving me a lot of trouble. It began running slower and slower, and multiple instances of dllhost*32.exe began filling the task manager. I tried ending the processes, but they kept multiplying. Eventually, the computer locked up, so I rebooted it in safe mode, and installed Norton security on it. Norton cleared out a whole bunch of malware, which freed up my computer, but the dllhost*32.exe problem still remains. Furthermore, it only affects my computer once it's online. Offline, the problem goes away. Every time I log into my computer, I get error messages from this program called "powershell." I also get the little Norton window saying that Norton blocked an attack by a Trojan.Poweliks virus. A few days ago, I left it online accidentally, and I got a message from Norton saying that it detected, a "suspicious amount of outbound traffic". It told me to run Norton Power Eraser, which apparently did nothing. From what I've read, I think Poweliks uses powershell to run a script that starts multiple instances of dllhost*32.exe, and I don't think Norton is stopping the infection, regardless of the little popup window that I get. If anyone could help, that would be greatly appreciated.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 26, 2014 16:48:07 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System
Quads
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Post by stinger on Oct 26, 2014 16:51:55 GMT -8
I understand! Thanks!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 26, 2014 19:29:59 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/and upload the addition.txt there, then post the download link back in a message Quads
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Post by stinger on Oct 27, 2014 11:57:16 GMT -8
So the scan is apparently running, and it made a FRST file, and an Addition file, but it hasn't finished, and it's saying "Getting Application Errors: 419573". What should I do?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 27, 2014 22:38:17 GMT -8
It is scanning though the must be large list of errors logged in the Windows event log and counts downwards for the 3 sections.
Quads
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Post by stinger on Oct 27, 2014 23:08:13 GMT -8
Yeah, it counted down, but it stops at 419573. It doesn't go past there. It just sits for hours. Do you want the logs it made so far?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 27, 2014 23:11:40 GMT -8
Start task manager and end the FRST process and just post what has been able to be created of the logs
Quads
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Post by stinger on Oct 27, 2014 23:24:08 GMT -8
Ok, here's the FRST file. It won't let me upload the "addition" file. FRST.txt (47.73 KB) Here's the wikisend download link for the "addition" file:http://wikisend.com/download/503476/Addition.txt
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 27, 2014 23:35:10 GMT -8
a) you have got a Ransomcrypt on your system also, any personal files that have been encrypted can not be decrypted.
b) are you able to do a scan with FRST using the Admin account
Quads
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